Venue Rental Assistant Coordinator

Join our fun and energetic team and help bring to life someone's wedding day, family celebration or corporate retreat!

With two historic estates nestled on more than 1,000 acres of spectacular forests, fields, streams and ponds, Cincinnati Nature Center provides a stunning natural backdrop for events - from inspiring meetings to unforgettable celebrations. This role is a member of the Venue Rental & Events team, which is responsible for selling, planning, and supervising private weddings, social and corporate events, as well as supporting CNC sponsored events.

Purpose

Reporting to the Venue Rental and Event Manager, the Assistant Coordinator is responsible for ensuring day-of activities are executed to Nature Center standards while providing superior customer service to guests. The Assistant Coordinator will meet vendors and ensure set ups are executed per the contract. This position is an integral part of the Venue Rentals team. All activities are executed with the highest standards for safety and customer service, and in keeping with the Nature Center’s mission, values, and principals.

This position requires working on average 8-24 hours/week throughout the year and must be able to work evenings and weekends as events are scheduled. Hours worked are expected to range between 12 to 24hrs/ week during April - October; the needs of the business will determine the number of hours worked each week.

Essential Job Responsibilities

• Provide exceptional customer service to create memorable experiences for Nature Center clients.
• With strong attention to detail and proactive nature, oversee the preparation for and execution of events at our two historic venues. 
• Ensure event details are executed accurately and superbly to ensure client's needs are met; protect the venue and property.
• Move tables and chairs in order to set up and take down according to the floor plan for events as needed, including turnover of spaces during an event if needed. 
• Greet vendors and clients.  As the venue representative, assist vendors and clients with their needs; assist bartender with liquor inventory for event and maintain inventory throughout the event.
• Work to resolve issues, demonstrate a positive outlook, and enlist management assistance when needed.
• Close and secure the venue at the end of the event.
• Attend team planning meetings during week and wedding rehearsals, when relevant.
• Represent the Nature Center to clients, potential clients and partners in a positive manner.  Assist with deepening client’s experience with the Nature Center and surrounding natural areas.

These job responsibilities represent only the essential and most significant duties of the position.  This job description does not include other work assignments or directives as assigned.

Education and Competencies:

• High school diploma required
• Experience in event planning, hospitality, food service preferred

Communication:

• Strong written and oral communication skills
• Must maintain confidentiality of sensitive and confidential information

Qualifications:

• Experience executing events; experience planning and managing events is a plus
• Knowledge of AV systems preferred
• Collaborative working style; ability to build trust with clients, co-workers, and vendors
• Strong customer service skills and ability to handle client issues
• Ability to work independently and with initiative and "can-do" spirit
• Strong organizational skills and attention to details
• Schedule flexibility - must be able to work weekend days and nights for scheduled events during busy season of April through October
• A sense of humor, creativity, and entrepreneurial spirit
• Ability and desire to learn
• General interest in nature and the environment
• Must pass a background check and maintain First Aid/CPR certification.

Computer Skills:

• Moderate MS Office skills required
• Ability to effectively communicate via email, text and voice
• Knowledge of Tripleseat software is a plus

Work Environment:

• The work is performed indoors and outdoors at event venues.

Physical Demands:

• This position requires the following physical activities: pushing, pulling, climbing, bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity.