Operating since 1949, The Delfield Company has a vision to continuously develop our best-in-class team, processes and products to strategically grow our brand, and deliver exceptional quality foodservice equipment to our customers. We attract talent and build careers. We empower you to grow with us. We recognize you and reward you. We win together as one team!
The Quotations Specialist - Sales Engineer is responsible for direct contact with Dealers, Reps and Customers (usually chain accounts). This role is responsible for communicating and understanding the needs and expectations of each project effectively through orders, quotations and drawings. This role will manage large and complex jobs and will be responsible for complex configuration and management of chain customers.
Reporting directly to the Manager of Customer Service this role will be based in Mount Pleasant, MI.
Major Accountability
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Accurate and efficient data entry of various order transactions and promotions.
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Manages projects from start to completion.
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Has a greater knowledge and expertise in configuring custom solutions to address customer needs.
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Provides “Best in Class” customer service.
Key Tasks and Responsibilities
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Evaluate and anticipate complex customer needs and translates to configurable and custom products.
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Process orders accurately within established metrics.
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Originate or revise quotations and/or drawings to meet project needs.
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Provide a supporting role to Logistics, Engineering, Manufacturing, Purchasing, Quality, Service, Parts and Credit departments regarding customers business before and after the sale.
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Check others work for accuracy and conformance to product and quotation templates.
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Participation on cross-functional teams to support business growth.
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Consistently operate in a manner that aligns to the Company Core Values.
