Job Summary
The Senior Desktop Engineer is responsible for managing, updating and troubleshooting our desktop environments, ensuring seamless operations of end-user devices. This role will work with IT Service Desk, IT Operations, IT Systems engineering and other units within the company to make sure that we have the appropriate applications, versions, and patches on all desktop systems, and to do advanced troubleshooting on windows end points. This role involves a variety of tasks related to modern desktop management, software deployment, and hardware troubleshooting.
Essential Duties and Responsibilities
- Microsoft 365 (M365): Manages and supports M365 applications and services, ensuring optimal performance and user satisfaction.
- Modern Desktop Administration: Implements and maintains modern desktop solutions, ensuring compliance with organizational standards and best practices. Monitors systems and applications for issues and performance metrics.
- Intune Management: Configures and manages devices, policies, and auto-deployment processes using Microsoft Intune.
- Desktop Imaging: Create, deploy, and maintain desktop images using Microsoft Deployment Toolkit (MDT) and other imaging tools
- Technical Lead: Recommends optimizations and improvements. Collaborate with other technical teams and business partners to develop solutions. Mentors and educates team members on new technologies, processes, and best practices. Interfaces with third party vendors as needed support IT systems and integrations.
- Escalated Technical Support: Troubleshoots and resolves complex production issues. Provides timely and effective technical support to end-users, resolving hardware and software issues. Tracks progress and updates end users through support tickets
- Proactive Approach: Ensures compatibility and interoperability of in-house computers with network and other peripheral devices by staying informed around vendor technology roadmaps, industry trends, and best practices.
- Performs other duties as assigned.
Position Requirements
Education
- Bachelor’s degree in Computer Science, Information Technology, Business, Finance, or another related field, or equivalent related work experience required.
Experience
- Minimum 5 years of working with Microsoft desktop environments including Windows Desktop, Windows Server, AD Directory Services and group policy, and File and Print Servers.
- Minimum 3 years of experience deploying and managing virtual desktops environments. Cloud-based virtual desktops and Citrix experience are a plus.
- Minimum 3 years of experience administering Microsoft 365.
- Proven experience in planning, implementing, and operationalizing new and replacement solutions into existing environments.
- Solid background in providing escalation support for IT Operations and Service Desk teams, ensuring effective issue resolution and service continuity.
- Preferred experience in financial industry or other highly regulated industries.
Functional/Technical Skills
- Proficiency in desktop imaging and deployment tools.
- Strong knowledge of Microsoft 365 administration.
- Experience with Microsoft Intune for device and policy management.
- Familiarity with printer management and troubleshooting.
- Understanding of Modern Desktop Administration principles.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Attention to detail and a commitment to quality.
Benefits
Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 10 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.
Environmental/Physical Demands
Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to have on-call availability for evenings/weekends if needed, sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.
