Level - Experienced

Job Location – UK (Based out of mid/north England south of M62)

Remote Type - Fully Remote

Position Type - Full Time

Job Category - Installation – Maintenance – Repair

At Core Health & Fitness, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like StairMaster, Schwinn, Nautilus, Star Trac, Throwdown, Wexer, and we’re still growing. We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever-evolving industry.

At Core we are committed to building an energetic, diverse, and inclusive workspace. We value our differences and see community strength in diversity and representation. We’re always on the lookout for innovators, dreamers and doers who are passionate about fitness and wellbeing. We explore all opportunities to improve ourselves, our business partners, and our communities. If you’re looking for a fulfilling career in helping people, find the best version of themselves, you’ve come to the right place.

We are looking for a United Kingdom - Field Service Technician to join our growing organization!

General Position Summary

The Field Service Technician develops and sustains customer satisfaction and loyalty through exemplary maintenance and repair of all brands. The Field Service Technician (Level I) must instill customer confidence in Core Health and Fitness products by providing preventative maintenance parallel with friendly customer support.

Essential Functions / Major Responsibilities

• Service and maintain Core Health and Fitness products at customer locations in assigned region; ensure repairs are carried out following company policies.
• Ensure customer satisfaction by delivering quality and courteous support in a timely manner.
• Ensure all service calls are documented (start to completion) and Service Reports are properly completed and submitted in accordance with established procedures.
• Communicates information regarding product performance and relays field feedback to inside service team.
• Maintain van part stock through regular cycle counts, inventory replacement requests and timely paperwork processing. Return parts with proper documentation and use precautionary procedures to safeguard company parts and equipment.

Specific Job Requirements

• Strong organizational, communication, problem solving, and analytical skills.
• Ability to understand technical documentation.
• Possess basic mechanical aptitude.
• Safety is everyone's responsibility. Staff are expected to always act in a safe manner and ensure that those around them do not put themselves or others at risk.
• Clean driving License.
• To liaise with customer site team and advise of repairs and ensure these are signed off.
• Urgent support to Key Account customer – Everlast – due to the distance, this may require an overnight stay.

Education and Experience Requirements

• Preferred electrical or mechanical Experience.
• Prior customer interface experience
• Experience with standard trouble shooting and diagnostic methods for electro/mechanical equipment in the field.
• Strong technical skills required.
• PC skills include use of MS -Outlook, MS-Excel and MS-Word use of CRM systems – Training provide.

Working Conditions

The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items - The employee is occasionally required to stand, walk, sit, and reach with hands and arms; and stoop, kneel, crouch, or crawl. Requires the ability to move around and maneuver products when necessary. Occasionally lifts and carries items weighing up to 15 pounds
• Walking and Standing - Requires moving around
• Requires corrected vision and hearing to normal range
• Requires working under stressful conditions or working irregular hours

Work Environment

Work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions: work performed in an office environment. Involves frequent interaction with internal and external customers. 

Position Status

Level:                         Staff     

FLSA:                         Non-Exempt

Supervises:              Field Service Manager

This job description reflects management’s assignment of essential functions. It is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the employee might differ from those outlined in the above job description and, other duties as assigned, might be part of the role. It does not restrict the tasks that may be assigned nor is it considered a contract of employment overriding at-will employment.