Summary: The Logistics Manager supports the Logistics Specialists and Drivers in each of our four retail locations and is a key management component and ambassador for the Logistics team and Delivery Drivers. In addition to daily management of the Logistics Team and Drivers, this position is responsible for scheduling delivery logistics from all FHI facilities utilizing internal truck fleet or 3rd party carriers; organizing Driver’s routes and schedules to expedite delivery of customer orders. This position oversees distribution transfers and resolves delivery related issues. The Logistics Manager is a values-based leader that will lead the Logistics Specialists and Delivery Drivers to maintain a best-in-class service.
Essential Duties and Responsibilities:
- Maintain a customer-first mentality by providing the best possible customer experience, through rapid response times and collaborative relationships with store sales teams.
- Oversee efficiency of routing information into routing system to create delivery routes that meet customer needs and fleet capabilities while maximizing customer service and minimizing delivery costs.
- Ensure direct reports, located at retail store locations, execute processes and procedures, and continuously develop Team Members’ technical and customer service skills through hands-on supervision and management.
- Coordinate customer orders, order fulfillment, and delivery processes from beginning to end (entries, accuracy, resolving discrepancies, tracking, delivery changes and confirmations)
- Develop a regular cadence to lead, develop and grow existing team, as well as work to develop/maintain strong cross-functional relationships partners in multiple locations.
- Coach Logistics Team on processes, procedures, technical skills, understanding internal and external customer preferences, and critical problem solving and quality performance.
- Work daily with the Logistics Software systems including but not limited to: Blue Horseshoe AXLE, Microsoft Power BI, and Microsoft Dynamics 365
- Investigate and resolve complex delivery system issues to develop timely and cost-effective solutions.
- Communicate and interact with customers and/or store leaders to resolve complex delivery arrangements and/or escalated issues.
- Provide weekly feedback loop to manager on team performance at each store, opportunities for improvement and challenges they face.
- Interpret and communicate Company SOPs, policies, work procedures and legal regulations, addressing non-compliance in a timely manner.
This position is 80% travel between Friedman’s four retail locations in Sonoma and Mendocino Counties. Remaining 20% of time will be spent in Distribution Center/Headquarters, both located in Petaluma, CA.
Qualifications:
Education: High school diploma or general education degree (GED). College coursework in Retail or Business Management is desirable.
Experience: 5-7 years of Supervisory experience in managing, developing and growing teams in multiple locations. Minimum of 4 years’ experience managing complex delivery scheduling, utilizing logistics software, with previous experience in distribution, customer deliveries, and warehousing.
Licenses and Certification: Valid California Class C driver’s license.
Knowledge, skills, and abilities
- Understand and become proficient in the fundamental aspects of Friedman’s business processes, especially in customer service, order management, warehousing, inventory management, distribution, transportation, logistics and delivery systems.
- Ability to independently troubleshoot and deescalate internal and external customer issues in a diplomatic, calm, and professional manner.
- Ability to develop and maintain strong cross-functional partnerships and relationships.
- Excellent organizational, verbal, and written communication skills.
- Demonstrated ability to work effectively and professionally with a variety of internal customers, including contractor sales, store leadership, and Team Members, with a solutions-based mindset
What’s in Friedman’s toolbox for Team Members:
- 401(k) match
- Medical, Dental and Vision bundled benefit plan
- Generous Team Member discount on all merchandise
- Casual dress code
- Tuition reimbursement to further career path
Friedman’s Home Improvement is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Friedman’s Home Improvement will consider for employment qualified applicants with criminal convictions in a manner consistent with AB 1008.
