Summary:
The EV Services Program Manager will serve as the primary point of contact for multiple customers for EV related services work across Divisional locations. The role will oversee customer relations and functional areas of assigned EV services including estimating, procurement, program design and implementation, contract review/negotiation, standardization, resource development and technical assistance for production and tooling.
Key Responsibilities:
Organize, promote, and implement effective project initiatives to include requests for proposals, bid walks, and bid proposals, cost estimating, and level of effort projections
Serve as account admin within Customer Portals and Applications for communications, compliance, and training. Define additional users’ roles and responsibilities in such applications to support operational needs.
Serve as escalation point for external Customer points of contact and for internal stakeholders to resolve account level issues
Define and verify Customer deliverable production needs, templates, standards and provide direction as needs evolve
Participate in Customer negotiations around scope of work and change management
Maintain compliance metrics, standards and reporting for Customer contracts
Monitor and track completed work through Customer invoicing and provide collections support where needed.
Develop and maintain supplier pricing for provided services, equipment, and tools. Facilitate pricing negotiations with potential suppliers
Support divisional costing reviews and exercises to provide insight to streamline OPEX costs for EV services work
Develop and maintain subcontractor support resource network; participate in vendor qualification vetting process
Provide scheduling support, dispatch needs, and communication to operational divisions for resourcing work under the program
Identify, develop and deploy technician training to expand roster of available and qualified technicians
Acquire and maintain training, certifications, and credentials as required by Customer(s)
Maintain and develop internal Company resources for templates, methods of procedure, references and available resources for use by operational teams
Track, monitor and report on Customer required KPIs
Define and develop Customer deliverable production requirements by operational teams
Review and maintain quality of all Customer deliverables
Establish and maintain operational reporting calls to resolve issues and keep Customer commitments with internal divisional stakeholders
Develop, maintain and provide monthly report for EV Services including analytical reviews for financial, service performance, and change management KPIs
Develops solutions to critical business issues and presents alternatives
Other duties as assigned
Minimum Qualifications:
Working knowledge of EV design and implementation procedures
Ability to communicate with team members and customers
Must be highly proficient with the Microsoft office Suites
Must have excellent attention to detail
Excellent organizational, problem solving, written and verbal skills
Must be self-motivated with a proactive approach to working with diverse teams
Required Education and Experience:
Bachelors in Construction or Project Management or related field preferred
Telecommunications infrastructure experience preferred
Civil and Electrical infrastructure experience preferred
5+ years of customer facing sales experience
Supervisory Requirements:
May include direct supervision of support member(s)
Position Type and Expected Hours of Work:
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional hours may be required based upon needs of the position.
Physical Demands:
Employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools are controls; reach with hands and arms
Complete site walks/bid walks for customers (onsite visits)
This role routinely uses standard office equipment such as computers, phones, photocopier, filing cabinets and fax machines
Occasionally required to lift or move up to 25 pounds and frequently lift or move up to 10 pounds
Must be able to pass pre-employment screening that includes background and drug/alcohol testing and participate in random testing program
Position requires working indoors in a professional office atmosphere
Must possess valid driver’s license
Travel:
Up to 50% travel expected for this position
Additional Eligibility Qualifications:
None required for this position.
EEO Statement:
Ontivity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability and genetics. In addition to federal law requirements, Ontivity complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Ontivity expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information disability or veteran status. Improper interference with the ability of Ontivity’s employees to perform their job duties may result in discipline up to and including discharge.
