JOB PURPOSE: Troubleshoots, analyzes, develops, and maintains clinical applications, procedures and other systems that satisfy the needs of the user departments.
ESSENTIAL FUNCTIONS INCLUDE BUT NOT LIMITED TO:
- Works closely with Clinical Informaticist to design, optimize and support the EHR and related clinical systems.
- Review and provide notifications on EMR upgrades.
- Help explore and develop ways to expand the capabilities of the clinical systems.
- Evaluate system feedback and suggest changes to the user experience with the systems.
- Works to continually improve information technology services for users.
- Primary knowledge source for the IT support staff for all EMR technology related topics.
- Assists in meeting data reporting criteria of the state and federal reporting.
- Develops trainings for staff on new software applications, as well as training new and existing users on current software.
- Provides troubleshooting for individual users.
- Provide data reporting for agency on support issues.
- Perform acceptance testing and document any new problems of challenges with EMR updates.
- Other duties as assigned.
BEHAVIORAL STANDARDS
- The individual must support the mission, vision, and goals of Avem Health Partners and serve as a role model within the company.
- Exhibit positive customer service behavior in everyday work interactions.
- Demonstrate a courteous and respectful attitude to internal workforce and external customers.
- Communicate accurately and appropriately.
- Handle difficult situations in a discreet and professional manner.
- Hold self-accountable for professional practice.
- Participate in performance improvement activities utilizing principles to support and improve departmental goals.
- Demonstrate knowledge of unit goals and is active in committees and projects to achieve these goals.
- Keep current with literature regarding changing practices, interventions and best practices.
- Assume responsibility for seeking out educational and professional opportunities for personal learning needs and growth as well as meeting mandatory education requirements.
- Act as a preceptor as requested.
- Demonstrate excellent work attendance and actively participate in a variety of meetings and training sessions as required.
- Adhere to the Avem Health Partners Code of Conduct and Standards of Behavior. Complies with established policies and procedures and all health and safety requirements.
EDUCATION/QUALIFICATIONS:
- Bachelor's Degree in Computer Science/Technology.
- 5 years of relevant clinical applications experience.
- Meditech Expanse and\or CPSI Healthland Experience.
CERTIFICATION/LICENSURE:
PHYSICAL REQUIREMENTS:
- To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the employee/applicant to be considered.
- This job requires visual abilities, auditory abilities, must be intact to perform duties.
