Parts Counter / Sales / Customer Service

Parallel Ag proudly carries a full line of parts to help all farming operations. Customers come to depend on Parallel Ag to get any job done and we are looking to add a highly motivated Parts Professional to our team!

The Parts Professional will be supporting the customer by assisting them find the parts they need to keep their equipment running while also supporting the work of other departments in the dealership. Their purpose is to continue learning the business and gain the knowledge and experience necessary to work within the framework of the Parallel Ag business model.

Essential Functions:

• Offering legendary customer service to customers
• Sell product and/or services to repair the problem and meet the customer's needs
• Assist in keeping the parts department clean and orderly
• Fills and prepares orders, via phone or in person, for shipment or for customer pickup
• Provide service technicians with parts as required
• Check open tickets on a regular basis
• Assist in handling customer complaints and concerns in a professional manner
• Maintain team environment

Qualifications:

• Strong oral and written communications

• Proven ability to establish and maintain positive working relationships with co-workers, vendors and customers

• Ability to professionally manage difficult customer situations

• Parts experience in agriculture preferred

• Ability to lift a minimum of 40 pounds and climb stairs

• Positive attitude and desire to work as a team player

• Computer literate

• Extended period sitting at a desk

• Dedication, self-motivation, energetic with strong work ethic

• Detail oriented

Commitments:

• Service Oriented - Our success revolves around customer service; we value service always as a priority.

• Honesty & Integrity -We value honesty and integrity in every interaction whether it is with a customer or a coworker, no matter what.

• Committed & Passionate - We are committed to our customers and the job they have to do. We are passionate in helping our customers achieve their goals

• Communication - We strive to communicate to the best of our ability with customers, co-workers, manufacturers, and other stakeholders.

• Family - We believe in family values including hard work, family time, and education. We treat everyone as if they are family.

• Pride and Confidence - We are proud and confident in what we do and who we do it for.

Compensation and Benefits:

• Parallel Ag offers a generous compensation package with an uncapped commission

• 401k retirement plan with company match

• Health, Dental, Vision and Life insurance

• Vacation and sick time off

• Advanced training programs

• Day shift, with a safe work environment

• Parallel Ag is an Equal Opportunity Employer

Work Environment:

The job will operate in various environments to include but not limited to, climate controlled inside the department/warehouse, outside and in weather.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This job is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing. The employee must frequently lift and/or move items over 40 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:

This is a full-time position. 

Additional Notes:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.