Field Operations Project Coordinator

Welcome. We’re glad you’re here. And we’re not just saying that. We’re proud to be here too. We’re proud of this company and take great pleasure in introducing you to it. 

Watson manufactures built-to-order office furniture that is rooted in soulful design. Design guided first by the functional needs of our clients. Design refined to achieve a timeless and understated beauty that doesn't scream “look at me.” Design executed respectfully, using honest materials, and delivering deeply satisfying quality. 

We are looking for an energetic and experienced Field Operations Project Coordinator. 

The Field Operations Project Manager operates with a singular objective: to deliver an exceptional customer journey from order receipt to project completion. Acting as the primary internal and external liaison, this role ensures seamless coordination between production, delivery, and installation teams. The Project Coordinator oversees all aspects of post-sales execution, turning customers into passionate ambassadors for the Watson brand. 

What you’ll do: 

Project Ownership (Primary) 

• Serve as the lead point of contact for customer project execution after order receipt. 

• Manage and own the full customer journey from order confirmation through installation and completion. 

• Lead and coordinate installation scheduling, installer assignments, client communications, and logistics.  

• Conduct installation kickoff meetings with customers, dealers, and Watson teams. 

• Monitor and manage the installation timeline, proactively identifying risks and ensuring on-time delivery. 

• Communicate project milestones, updates, and any challenges to customers with clarity, empathy, and focus on preserving long-term relationships. 

• Coordinate and ensure all necessary project documentation is complete and accurate before installation. 

• Track and ensure timely collection of all project signoffs within 48 hours of job completion. 

• Ensure installation teams are properly briefed, supported, and equipped for success. 

• Oversee customer feedback collection and ensure post-install follow-up activities are completed. 

• Actively support and expand Watson’s 3rd-party installation partner network. 

• Promote Watson Install as a premium support tool for our commercial sales partners and dealer network. 

Service Support 

• Primary point of contact for live installation support needs. 

• Triage and escalate service concerns quickly and effectively. 

• Backup to the Service Support Coordinators team as needed. 

• Monitor Support KPIs and recommend continuous improvements based on client feedback and project outcomes. 

Order Fulfillment Support (as needed) 

• Verify accuracy of purchase orders and setup of customer accounts. 

• Assist with order processing and entry into our systems (Frontier, Salesforce). 

• Act as a backup to the Order Fulfillment team during peak periods. 

What you’ll need to know: 

• Strong proficiency with the Microsoft Office Suite, especially Outlook and Excel. 

• Experience with major CRM tools such as Salesforce, SugarCRM, monday.com, or Microsoft Dynamics preferred. 

• Project Management certification (PMP or similar) is a plus but not required. 

• Project Management Methodologies   

Who you are: 

You’re a professional who brings enthusiasm, exceptional communication skills, and project management prowess to the table. You thrive under deadlines, are energized by complex problem solving, and are motivated by creating seamless experiences for customers. 

You are comfortable navigating fast-paced environments, juggling multiple priorities, and proactively driving results across cross-functional teams. 

Culture & Benefits: 

• Competitive salary 

• 401(k) plan with matching contribution 

• Profit Sharing Program 

• Comprehensive healthcare plans 

• Fun, challenging, and collaborative culture 

• The pride of building beautiful, lasting products 

Essential Attributes of Watson Employees: 

• Insane curiosity 

• Genuine excitement about your work 

• Enthusiastic embodiment of our values 

Watson is an equal opportunity employer of all qualified individuals, including minorities, women, veterans, and individuals with disabilities. We are proud to build an inclusive workplace that reflects the diverse customers we serve.