Specialist, Intake and Program

Job Title: Intake and Program Specialist

Department: Marisol Homes

Reports To: Director

FLSA Status: Non-Exempt

SUMMARY

Collaborative supporter and a member of the Programs Team with the objective to support the mission of Marisol Homes and the clients served. Assists clients in addressing their needs while establishing and maintaining an environment for clients that is consistent with agency values.

CATEGORIES

1. Administrative Duties:
   • Manage the reception of visitors, donors, clients, and staff in a friendly and professional manner.
   • Give tours of Marisol Homes to volunteers.
   • Keep the office organized and professional in appearance.
   • Perform general office management duties including purchasing and maintaining office supplies, maintenance of office equipment, etc. · Collect and distribute incoming mail to staff; coordinate deliveries to and from administrative office; monitor incoming fax email account and distribute faxes to appropriate staff.
   • Provide a wide variety of skilled administrative support for the Marisol Home Director and Operations Manager.
   • Create and send out monthly newsletter.
   • Facilitate alignment of Marisol Programs under trauma-informed principles. Including assisting participants and Marisol Homes with crisis management.
   • Other Duties as assigned

1. Enforcement of Policies:
   • Enforce house policies and procedures uniformly and consistently.
   • Act in a responsible manner within program policies/procedures to ensure safety.
   • Follow procedures and guidelines set forth in operating guidelines manual(s).
   • Administers intake breath analysis (BA’s), urinalysis (UA’s) testing for drug and alcohol testing.
2. Communication:
   • Reflect Catholic Charities’ commitment to treating all persons with dignity and respect.
   • Maintain confidentiality of client and agency information.
   • Communicate and collaborate with case managers, supervisors, program staff, maintenance and service personnel, volunteers, and community partners and service providers to provide optimal support to families.
   • Send reminders to residents through various communication channels.
   • Communicate within teams and with caseworkers about participant updates.
   • Assist with drafting professional correspondence to external partners.
3. Intake Specialist:
   • Review referrals from community partners and assess readiness for the Marisol Homes program.
   • Accurately and promptly complete all required documentation/data, including entering relevant participant information in daily logs before ending shift assignment.
   • Conduct intake interviews.
   • Network within the community resources to achieve the best services available for participants.
4. SUPERVISORY RESPONSIBILITIES
   • None.

1. QUALIFICATIONS
   • At least 2 years’ experience working with people experiencing homelessness.
   • Demonstrated ability to maintain accurate and timely case files.
   • Ability to use a computer for data entry and report creation.
   • Ability to appropriately resolve crisis situations.
   • Knowledge of the service population’s cultural and socioeconomic characteristics.
   • Bilingual (Spanish/English) preferred.
2. EDUCATION and/or EXPERIENCE
   • Associates degree (2yr) in a human services field; and one to two years related experience; or equivalent combination of education and experience.
3. LANGUAGE SKILLS
   • Ability to read, interpret documents, write routine reports, and speak effectively before groups.
4. REASONING ABILITY
   • Ability to apply common sense understanding to carry out instructions and deal with problems.
5. CERTIFICATES, LICENSES, REGISTRATIONS
   • Valid CO driver’s license, satisfactory driving record, and proof of insurance required.
6. PHYSICAL DEMANDS
   • The employee is regularly required to talk, hear, and use hands. The employee frequently stands, walks, sits, and reaches. The employee occasionally climbs, balances, stoops, kneels, or crawls. The employee must frequently lift up to 10 pounds and regularly lift up to 25 pounds.
7. WORK ENVIRONMENT
   • The noise level is usually moderate, and travel is minimal within the local area.
8. OTHER
   • Equipment Used: General office and standard household equipment.

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel as classified. 

Catholic Charities is a drug free workplace.