Fire Alarm Inspection Technician (Systems Technician Level 1)

Rated One of the Top Workplaces in the Greater Pittsburgh Area 2021-2023

Job Summary: The Fire Alarm Systems Service Technician - Level 1 is an entry-level position responsible for assisting higher-level technicians with the installation, inspection, servicing, and repair of fire alarm systems and other life safety devices. This role offers hands-on experience and training in the field, supporting skilled technicians in performing work that complies with NFPA codes, manufacturer specifications, and company standards. Technician level 1 must demonstrate a willingness to learn, follow safety protocols, and contribute to the overall success of the service team.

Essential Duties and Responsibilities: The following list is intended to describe the general nature and level of work performed by employees in this classification.  It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.  The employer reserves the right to change or assign other duties to this position.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

• Assist higher-level technicians in troubleshooting, repairing, testing, and inspecting a variety of fire alarm and fire suppression systems.
• Support senior technicians in working directly with customers to help resolve system issues and provide excellent service.
• Help complete the required reports and documentation in compliance with NFPA reporting and recordkeeping standards.
• Collaborate with the sales team by reporting deficiencies identified during inspections and service visits.
• Learn proper procedures for completing the NFPA-required documentation and inspection forms.
• Accurately maintain daily timesheets for labor tracking and job costing purposes.
• Demonstrate punctuality and dependability by consistently providing a full day’s work.
• Report to and assist the assigned senior technician daily, supporting all tasks and learning the full scope of job responsibilities on-site.

Job Requirements:

• High School diploma or GED equivalent.
• Must obtain NICET Level I Certification in Testing and Inspection within one year of entering this role.
• Strong written and verbal communication skills.
• Highly organized and detail-oriented, with the ability to follow through on assigned tasks.
• Team-oriented with a positive, collaborative attitude.
• Customer service experience preferred.
• Willing to work overtime and adjust to changing schedules as needed.
• Ability to adapt to change with minimal notice in a dynamic field environment.
• Must possess a valid driver’s license, have reliable transportation, and maintain a clean driving record.
• Must be able to pass a pre-employment drug test and background check.

Work Environment & Physical Requirements:

• Work is primarily conducted offsite at customer facilities, which may include both clean and unclean environments, as well as varying temperature conditions (hot or cold).
• Must be able to lift objects weighing 50 pounds or more and safely maneuver cylinders weighing up to 300 pounds using appropriate tools and equipment.
• Ability to climb ladders and work from heights using lifts and other equipment, as required.
• Use of personal protective equipment (PPE) such as safety shoes, hard hats, and other safety apparel is mandatory at designated job sites.
• Company uniforms are provided and must be work while on duty.
• Overnight travel may be required depending on job location and project needs.
• Employees are expected to wear company issued apparel during work hours for identifications and safety compliance.

Compensation & Benefits:

• Medical, dental, and vision insurance plans.
• Company-paid life insurance and long-term disability coverage.
• Optional supplemental benefits.
• Paid time off (PTO) starting in your first year of employment.
• Seven (7) paid holidays annually.
• 401(k) plan with safe harbor match, including both traditional and Roth options.
• Business casual office environment.
• Employee referral program with bonus opportunities.
• Company-provided work attire featuring our logo.
• Potential for a company vehicle to be provided for job-related travel.
• Company-issued mobile phones for work-related communication.

-Direct Applicants Only - No Third-Party Recruiters-

Fire Fighter Sales and Service Co. is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, marital status, family responsibilities, pregnancy, genetic information, veteran, or military status.