Fire Alarm Inspection Technician 2 (Systems Technician Level 2)

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Job Summary: The Fire Alarm Systems Service Technician - Level 2 is responsible for the installation, inspection, testing, maintenance, troubleshooting, and repair of fire alarm systems and related life safety equipment. This role involves working independently and as part of a team to ensure systems are installed and maintained in compliance with NFPA codes, local regulations, and manufacturer specifications. The technician will interact directly with customers, ensuring timely service, clear communication, and high-quality workmanship. This position may also involve emergency on call duties and requires a commitment to safety, professionalism and technical excellence.

Essential Duties and Responsibilities: The following list is intended to describe the general nature and level of work performed by employees in this classification.  It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.  The employer reserves the right to change or assign other duties to this position.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

• Troubleshoot, repair, and perform testing and inspections on a variety of fire alarm and fire suppression systems in accordance with NFPA standards.
• Work directly with customers to identify and resolve system issues in a professional and timely manner.
• Complete and submit all required reports and documentation to ensure compliance with NFPA reporting and recordkeeping requirements.
• Participate in a 24-hour emergency on-call schedule once able to work independently.
• Responsible for obtaining and maintaining NICET certifications and the Ohio Fire Marshal License within the required timeframe.
• Provide technical details and recommendations to the sales department for quotation development, particularly for resolving code deficiencies or system upgrades.
• Support accurate project documentation by maintaining complete and timely timesheets, billing notes, rescheduling requests, and follow-up documentation.
• Maintain accurate time sheets for labor tracking and job costing.
• Demonstrate reliability by being punctual and consistently delivering a full day’s work.

Job Requirements:

• High School diploma or GED equivalent required.
• Hands-on experience working with fire alarm systems.
• Must possess or be able to obtain all necessary tooling to perform job functions (tooling provided by company).
• Must obtain NICET Level II certification in testing and inspection within one year of promotion or hire into the position.
• Ohio Fire Marshal License is preferred at hire band required within one year of employment.
• Must obtain a Notifier programming license within six months of entering this role.
• Strong troubleshooting skills with the ability to diagnose hardware issues using multimeters and other diagnostic tools.
• Ability to read and interpret blueprints, wiring schematics, and technical documentation.
• Strong written and verbal communication skills
• Highly organized and detail oriented with the ability to manage multiple tasks effectively.
• Proven team player with a positive attitude and collaborative work ethic.
• Prior customer service experience is a plus.
• Willingness to work overtime and adjust to schedule changes as needed.
• Flexible and adaptable to changes in project scope or priorities with minimal notice.
• Must have reliable transportation, a valid driver’s license, and a clean driving record.
• Must be able to pass a drug test and background screening as required.

Work Environment & Physical Requirements:

• Work offsite at customer facilities – clean/unclean conditions, hot/cold environment. 
• Ability to lift 50+ pounds and maneuver 300-lb cylinders using proper tools and techniques.
• Work at elevated heights, including climbing ladders and operating aerial lifts as required.
• Required to wear personal protective equipment (PPE), including safety shoes, hard hats, and other job-specific safety gear.
• Company uniforms are provided and must be worn while on duty.
• Must maintain a clean, professional appearance and represent the company appropriately while on-site.
• Some overnight travel may be required depending on the project location and schedule.

Compensation & Benefits:

• Medical, dental, and vision insurance plans.
• Company-paid life insurance and long-term disability coverage.
• Optional supplemental benefits.
• Paid time off (PTO) starting in your first year of employment.
• Seven (7) paid holidays annually.
• 401(k) plan with safe harbor match, including both traditional and Roth options.
• Business casual office environment.
• Employee referral program with bonus opportunities.
• Company-provided work attire featuring our logo.
• Potential for a company vehicle to be provided for job-related travel.
• Company-issued mobile phones for work-related communication.

-Direct Applicants Only - No Third-Party Recruiters-

Fire Fighter Sales and Service Co. is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, marital status, family responsibilities, pregnancy, genetic information, veteran, or military status.