Inbox Clinician - Nurse Practitioner

The Inbox Clinician supports the clinical team by managing in-basket coverage within the Electronic Health Record (EHR). The provider ensures timely and efficient handling of non-visit-based tasks, including patient messages, medication refills, test results, and other clinical documentation, contributing to continuity of care and effective patient communication. 

Duties and responsibilities  

• Monitor and manage In-basket messages, including but not limited to patient inquiries, test results, medication refill requests, clinical documentation, and staff communications. 

• Respond promptly to clinical issues within the scope of practice. 

• Collaborate with primary care providers to ensure coordinated patient care. 

• Escalate complex or urgent clinical concerns as needed. 

• Close care gaps and ensure timely follow-up actions. 

• Document all actions and communications in the EHR according to standards. 

• Review patient charts and histories to support provider preparation. 

• Coordinate referrals and follow up on outstanding consultations or test results. 

• Provide patient education on preventive care, medications, and self-care. 

• Participate in quality improvement initiatives to enhance patient outcomes. 

• Complete other duties and related projects as assigned. 

Qualifications

Education & Experience: 

• Current licensure as a Nurse Practitioner (NP). 

• Current and unrestricted professional license to practice in the state of California. 

• Active and unrestricted DEA license. 

• BLS Certification. 

• Two or more years of clinical experience. 

• Experience with outpatient or ambulatory care workflows, as well as telehealth or asynchronous care,  is preferred. 

Knowledge, Skills, & Abilities: 

• Demonstrated ability to effectively perform the responsibilities outlined above.  

• Ability to review and accurately interpret lab results, imaging reports, and other clinical documentation. 

• Ability to work independently and efficiently in remote or on-site settings. 

• Ability to provide patient education and support for continuity of care through various communication channels, including in-person and virtual platforms.  

• Ability to manage multiple tasks and prioritize workload. 

• Familiarity with population health, preventive care, and chronic disease management 

• Proficiency with Epic electronic health records (EHR) System  

• Knowledge of regulatory requirements, including HIPAA and quality reporting standards. 

• Ability to identify and address care gaps and coordinate follow-up actions. 

AACI is an Equal Opportunity Employer