Job Responsibilities:

• Fulfills marketing and promotional materials orders.
• Use a computer to read order details, print labels, update spreadsheets, and log completed shipments.
• Assists with maintaining promotional print and product inventory.
• Helps with product research and orders.
• Assists in planning and execution of physical mailings.
• Provides first class experience for all customers, associates, and vendors.
• Maintains accurate logs of orders fulfilled, inventory used, and shipping details to support reporting and tracking.
• Assists in packing, organizing, and shipping marketing materials for events or conferences as needed.
• Works closely with marketing and creative teams to ensure materials align with brand standards and campaign goals.
• Reviews materials for accuracy and quality before fulfillment or shipment.
• Communicates with vendors to track orders, resolve issues, and ensure timely delivery of promotional products.

Education and Experience: High school diploma plus work experience in an administrative role. Bachelors degree a plus. 

Skills and Knowledge:

• Proficient with Microsoft Outlook and Excel.

• Ability to problem solve and proactively help meet deadlines.
• Strong attention to detail.
• First class service skills and ability to learn and apply knew knowledge.
• Be self-motivated, proactive, energetic, and organized.
• Basic knowledge of inventory management or shipping platforms
• Ability to lift and move boxes up to [e.g., 25 lbs]
• Comfortable using email, spreadsheets, and online order forms
• Customer service mindset

Essential Functions:

This individual must be able to work independently and collaboratively, effectively communicating verbally in person, by phone or written word. They must be able to organize and prioritize work for themselves and others. Merchants associates must strive for excellence, value integrity and continuous improvement.