Project Coordinator/Customer Service

Archetype is a custom sign-fabrication partner committed to turning our clients’ visions into reality. With leadership members averaging more than 20 years in the industry, we value collaboration, foresight and attention to detail, priding ourselves on creating fabrications characterized by precision, beauty and longevity. 

Our team is made up of curious, flexible, kind, confident and highly skilled people willing to make things happen for our clients. We are always looking for inspired — and inspiring — people to join us. We are a leading sign company in the U.S. and provide an attractive benefits package. 

We are looking to add a qualified Customer Service Representative to our team. 

Job Summary          

A Project Coordinator/Customer Service Representative (CSR) at Archetype works with multiple teams receiving and processing orders with our repeat clients. A CSR will also work with our estimating, design and production teams within the reorder process through quoting, design, production release, shipping, permitting and installation.  CSRs work with a variety of types of clients and are required to quickly become familiar with the requirements to move their orders through in a streamlined fashion. 

The ideal candidate for this position is curious and not only asks what, but why and how to get a better understanding of project requirements and our capabilities.  This person is also well organized, able to multitask, has attention to detail and the ability to identify where help is needed to jump in and help other team members. 

CSRs are driven to step into the role of becoming a project manager in their career path here. CSRs often have smaller projects outside of reorders to move through our system as they grow further in the training process. We will train the right candidate to grow in this role. 

Typical Project Coordinator Duties: 

• Order entry 

• Research of previous orders and drawings 

• Work with clients and salespeople to obtain order information for reorder work 

• Regularly update the salesperson of project status 

• Organization and properly saving or reorganizing project documentation 

• Request and understand drawings 

• Request and understand pricing 

• Conduct regular checks of project status 

• Collaborate with all departments to bring projects through from time of order, to delivery 

• Work with various jurisdictions to obtain code checks, permits, and underground locates 

• Review floor plans to determine quantities and sign types – takeoffs 

• Manage both local and national installers and the information needed for success on small projects 

• Review quality as needed prior to shipment 

• Work with the accounting team and submit invoice requests 

• Work with salespeople and project managers to learn project requirements 

• Previous experience in customer service environment 

• Highly organized and able to multitask in a fast paced, changing environment 

• Excellent communications skills, both written and verbal 

• Accountability and strong time management 

• Experience with Microsoft Office Suite 

• Critical thinking 

• Working knowledge of computer programs and software 

• Able to stay calm and focused when hurdles arise during project lifecycle 

• Attention to detail 

• Able to adjust to changing priorities 

• Ability to work with varying personalities both inside and outside the company 

• Experience with previous ERP systems and Asana is a plus 

• Able to communicate in English required