Compliance & Fraud Specialist

JOB TITLE:         COMPLIANCE AND FRAUD SPECIALIST

FLSA STATUS:     NON-EXEMPT
REVISED DATE:     1/31/2022

REPORTS TO:     COMPLIANCE MANAGER

PRIMARY FUNCTION:
The Compliance and Fraud Specialist position exists to perform daily/weekly/monthly and quarterly audit and verification functions to insure credit union compliance with various regulatory requirements. This position is responsible for monitoring fraud activity and communicating with members in an effort to mitigate risk and to assist staff on compliance and fraud related issues. Responsible for monitoring and processing disputes for credit and debit card fraud, servicing all card compromises, tracking and monitoring transactions and activity that comes through member accounts.      

PRINCIPAL DUTIES/RESPONSIBILITIES:
1.    Responsible for monitoring OFAC/FinCen compliance and managing the Verafin FRAML software.
2.    Responsible for the accurate and timely filings of all CTR and SAR documents.
3.    Investigate fraud checks, wires received, and process uncollected returned deposit items. 
4.    Follow up on changes to members Digital Banking Logins.
5.    Facilitate the closing of deceased member accounts. 
6.    Process Safe Deposit box overdrawn billings, collection of unpaid rent, box drilling.
7.    Assist employees in need of additional CIP verification.
8.    Conduct investigations of fraudulent activity to ensure minimal loss to the organization on all cards.
9.    Assist in educating employees to identify and respond to potential fraud situations.
10.    Assist in filling all disputes in a timely manner and respond to all member inquiries regarding fraudulent card activity. 
11.    Assist members with error resolutions, fraud tracking, and prevention. 
12.    Analyze card profile to prepare various reports to give to leadership on fraudulent activity.
13.    Responsible for the record retention (storage and retrieval) of all required compliance documentation.
14.    Actively and thoughtfully communicating with their supervisor, planning their goals and development, taking accountability for their actions and striving for excellence.

GENERAL DUTIES/RESPONSIBILITIES:
15.    Promote products and services.
16.    Attend all meetings as required.
17.    Maintain clean and professional work area and appearance.
18.    Maintain positive public relations and promote credit union within the community.
19.    Complete educational programs as required.
20.    Perform the following commitments of service to each and every member at all times:
a.    Make a good first impression, be dressed professionally and greet people with a smile and a firm handshake.
b.    Keep a smile in my voice as well as on my face.
c.    Answer the telephone by the third ring.
d.    Call people by name and thank them.
e.    Give people my full and undivided attention; focus on the person face to face and on the telephone.
f.    Take responsibility for solving the individual's problem instead of referring it to someone else.
g.    Deliver on commitments of action(s) to be taken, so excuses won't be necessary.
h.    Follow through on necessary action(s) to be sure the problem is solved.
i.    Know that what's important is not only who or what created the problem but how the problem can be corrected.
j.    Protect confidential information.
21.    Other duties as assigned.
 

REQUIREMENTS OF THE POSITION:
•     High School diploma or equivalent.
•     Minimum 5 years’ experience in financial industry.
•    Excellent communication and organizational skills.
•     Pleasant outgoing personality.
•     Able to run a 10 key calculator.
•     Ability to perform under pressure.
•     Knowledge of all laws and regulations regarding this position.
•     Problem solving ability.
•     Proficient in Word and Excel.
•     Excellent analytical skills.
•     Team player.
•     Knowledge of credit union operations.
•     Decision-making skills.

PHYSICAL REQUIREMENTS:
Sedentary work – Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PHYSICAL ACTIVITIES:
The following physical activities will be required on a day-to-day basis: climbing, stooping, crouching, reaching, walking, pulling, fingering, feeling, hearing, balancing, kneeling, crawling, standing, pushing, lifting, grasping, talking, repetitive motions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions if they are otherwise qualified.

VISUAL/PERCEPTION ACTIVITY:
Administrative, Clerical, Data Entry operators, Inspection, (work at distances close to the eyes).

WORKING CONDITIONS:
None. The worker is not substantially exposed to adverse environmental conditions.

HUMAN RELATION SKILLS NEEDED:
The ability to communicate effectively with members, staff, and contacts outside of the credit union in a polite, courteous, timely, accurate and efficient manner. Patience in dealing with a difficult situation.

INTERNAL TRAINING REQUIREMENTS: 
Please refer to the job description course list located on the AscentraCore Ascending to Excellence web page for the internal training requirements for this position.

ANNUAL TRAINING REQUIREMENTS:
Compliance and Regulatory (BSA, OFAC, etc.)
Security Awareness Training
Diversity, Ethics, Sexual Harassment, and Sensitivity