Marketing Referral Specialist

Job Summary: Marketing Referral Relationship Specialist

The Referral Relationship Specialist's primary role is to create and foster relationships in the community with referring dentist practices, its team members, and patients to generate surgery referrals to our affiliate practices. In this role you will be the "face of the brand" and represent the local Frontline practices and Implant Surgeons.

Duties and Responsibilities

• Maintain relationships with all current and potential affiliate offices through networking, office visits, educational events, and community events

• Prospect, contact, visit, and partner with new and potential affiliate offices

• Foster and cultivate a professional relationship with referral providers

• Relay and successfully mitigate difficult situations if they arise between the referral provider and Frontline providers

• Manage follow up process by reaching out to potential patients who have already expressed an interest in services to help educate them on the process, identify where they are in their decision-making process, and/or follow up on patients who may have delayed treatment (Referral patients only)

• Present to doctors or prospective patients in a classroom setting to a medium-sized crowds (Seminars/ Lunch & Learns)

• Ability to educate referral doctors and team members throughout the entire process, guide them through lab processes and final prosthesis placement. This ensures that we deliver the best experience and result for the referring doctor’s patients

• Be the liaison between Frontline Affiliate office, referral doctors' practices, Marketing, and Operations leadership to communicate accurate and updated practice information, as well as patient information

• Schedule and direct seminars, be the direct contact with all advertising channels/methods, vendors, and guest speakers for seminars

• Actively participate in seminars and webinar marketing efforts to increase lead generation

• Schedule referral doctor's patients, educate and ensure they will return to restorative dentist when applicable

• Educate and ensure that all team members in the office understand the full arch procedure and entire process from surgery to restorative completion

• Maintain excel sheets and update Salesforce

• Schedule, plan, and host events that will increase referral pipelines (meet & greets)

• Attend referral doctors' events and/or volunteer at events that they host (open houses)

• Work with Marketing Dept and practice teams to develop strategies to increase referral network

Required Skills and Abilities

• Excellent verbal, written, and consulting skills with ability to present in small or large group settings

• Strong customer service and problem-solving skills

• Ability to self-motivate and self-manage

• Time management skills and organizational skills are key to success in this role

• Outgoing personality that is not afraid to approach new people and unfamiliar environments to foster new relationships. Must be able to be told no without being discouraged.

• Valid driver's license, auto insurance, and reliable transportation is required

• Must have flexibility with schedule to attend events that occasionally occur evenings and weekends

• Ability to travel for training during orientation

• MS Office knowledge and experience with applications

Education and Experience

• High school diploma or equivalent is required

• Sales experience is helpful

Physical Requirements

• Ability to stand or sit for extended periods of time

• Ability to lift 50 pounds

Company Benefits

• Comprehensive Benefits Package including Medical, Dental, Optical, 401K with a match, PTO, and Holiday time

• Generous Performance Based Incentive Program