Job Summary:
Margaritaville at Sea’s Getaway Specialists are passionate sales professionals who are all about helping guests find “A Better Way to Get Away” resulting in a positive guest experience. This is an inbound telephone sales position consisting of helping our travel partners and direct guests plan and booking a Margaritaville at Sea or Cruise and Stay package. Getaway Specialists help guests throughout the entire cruise planning process and proactively offer guests the opportunity to secure their reservation as well as offer upselling and supplement addons to enhance their getaway experience using the highest level of customer service.
Key Responsibilities:
- Create and Deliver Fun and Escapism
- Assist travel partners and direct guests in planning and booking cruise or cruise & stay packages.
- Processes new individual reservation requests from travel partners and direct guests resulting in a positive guest experience.
- Maximizes revenue opportunities by communicating value based on the guest’s wants and needs, confirming new reservations, offering upgrades, offering shore excursions, and all available supplementary products.
- Must be focused, driven, and motivated to achieve personal and departmental sales goals.
- Solution-oriented
- Self-starter, quick learner, and ability to close the sale
- Adheres to all applicable company/department policies and procedures outlined in the new hire training and employee handbook, including punctuality and time, and attendance.
- Exhibits teamwork, integrity, and respect, and participates in a trusting and professional work environment.
- Document customer information accurately, recap itinerary, cabin details, and pricing, and advise of correct terms and conditions.
- Transfer all escalated calls to the supervisor providing full details of issues and pertinent matters to the appropriate resource to ensure resolution.
- Work independently in an inbound call center environment meeting predetermined departmental goals
- Must be flexible to work any schedule within the hours of operation which are Monday through Friday 8:00 am to 10:00 pm as well as Saturday and/or Sunday from 9:00 am to 6:00 pm including some holidays
- Review & Approve the timecard at the end of the shift to ensure accuracy
- Performs all other job-related functions as assigned.
