Jr. Data Analyst

At Tactacam, we are a rapidly growing and market-leading outdoor products and technology company. With over 500,000+ active customers worldwide and an expanding product line, we offer exciting opportunities for career growth and personal development. Join us at Tactacam, where innovation, adventure, and limitless possibilities await!

Job Overview:

As a Junior Data Analyst in Customer Service, you will play a pivotal role in enhancing the efficiency and effectiveness of customer service operations. This multifaceted position requires a combination of analytical prowess, attention to detail, and strong communication skills. Working collaboratively across different teams within the organization, you will be instrumental in identifying opportunities for improvement and implementing solutions to elevate the overall customer service experience. Evaluating and analyzing data from ticketing systems across brands to deliver reporting to stakeholders. Identifying key areas for reporting metrics and building reporting as requested by stakeholders within CS. Providing analysis to Operations as requested. This is an entry-level role. 

Responsibilities:

Data Analysis: Analyzing customer data, feedback, and interactions to identify trends, patterns, and areas for improvement. Providing appropriate reporting to management across CS and all brands. Generating dashboards with key metrics.

Reporting: Generating regular reports on customer service metrics, including key performance indicators (KPIs), to assess the effectiveness of customer service operations.

Process Improvement: Collaborating with cross-functional teams to identify and implement process improvements that enhance the overall customer experience.

Requirements Gathering: Working with stakeholders to gather and document business requirements related to customer service initiatives.

Documentation: Creating and maintaining documentation for customer service processes, procedures, and workflows.

Quality Assurance: Monitoring and ensuring the quality of customer interactions and service delivery.

Technology Utilization: Utilizing customer service and business analysis tools and technologies to streamline processes and improve efficiency.

Communication: Effectively communicating findings, insights, and recommendations to both technical and non-technical stakeholders.

Requirements:

Analytical Skills: Strong analytical and problem-solving skills to interpret data and draw meaningful conclusions.

Communication Skills: Excellent verbal and written communication skills for effective interaction with various stakeholders.

Team Collaboration: Ability to work collaboratively with cross-functional teams to achieve common goals.

Attention to Detail: Strong attention to detail to ensure accurate data analysis and reporting.

Technology Proficiency: Familiarity with customer relationship management (CRM) systems, data analysis tools, and other relevant technologies.

Adaptability: Ability to adapt to changing business requirements and priorities.

Customer Focus: A customer-centric approach with a focus on improving the overall customer experience.

Experience generating reports for management.

Experience with reporting in Zendesk and Talkdesk or other ticketing and phone system.

Comprehensive Benefits Package: 

Our benefits include Medical, Dental, and Vision coverage to ensure your well-being. Plan for the future with our 401k plan and take time off to recharge with PTO. We've got you covered with Disability Insurance and Life Insurance too!

Location Limitations:

Please note at this time, we are not accepting applications from candidates based in Alaska (AK), Connecticut (CT), Delaware (DE), Massachusetts (MA), New Mexico (NM), and South Dakota (SD)

Equal Opportunity Employer:

Tactacam is an equal opportunity employer and does not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We are committed to providing a fair and inclusive work environment for all, and we encourage individuals of all backgrounds to apply for our open positions. If you require reasonable accommodation during the application process, please let us know, and we will be happy to assist.