Highlander Pub - Server

General Overview: 

This position is accountable for providing diners with an exceptional dining experience.

Key Areas of Responsibility:

Customer Service

• Assist with greeting and seating guests upon arrival
  • Conduct all service with a friendly, helpful, and professional demeanor
  • Follow all company standards of service
  • Comply with all health, safety, and liquor regulations
  • Ensure guests are legal to purchase alcohol by verifying proper I.D.
  • Monitor alcohol service and guest consumption and maintain compliance with regulations
  • Be fully knowledgeable about all food and beverage offerings

Monies and Gratuities

• Proper care and handling of own server bank
  • Collect all funds owed by customers
  • Reconcile monies collected to the POS system and close Z

Restaurant Maintenance and Operation

• Maintain organized and sanitary work areas throughout the restaurant and kitchen
  • Date, stock, and rotate products
  • Complete opening and/or closing procedures if assigned those shifts
  • Close, lock and secure facility when applicable
• Perform cleaning and minor facility maintenance during slow periods

• Experience as server in a full service restaurant or comparable
• Must be at least 18 years of age 
• Have a minimum 3 day availability, including evenings and weekends, as necessary with fluctuation levels of diners
• Must be familiar with, adhere to, and be willing to enforce all liquor-serving laws
• Adaptable, dependable and detail oriented
• Capable of diplomatically resolving any customer dissatisfaction
• Must be a self-starter and work effectively as part of a team, helping others if needed
• Must display positive attitude in managing interactions with others inside and outside the company
• Strong organizational skills and ability to multi task
• Superior interpersonal skills and customer service skills and aptitude

Working Conditions

The physical working conditions of this position include an environment where standing 7-8 hours is routine.  Server must be able to lift up to 30 lbs. for short periods.