Senior eCommerce Operations Specialist

An individual must be able to perform each essential duty satisfactorily.
 

SUMMARY:
 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

As a Senior eCommerce Operations Specialist at Renfro, you will play a critical role in managing item setup, optimizing digital product content, and analyzing performance across key online retail channels. You will collaborate closely with internal teams and external partners, especially Amazon, to ensure operational accuracy, resolve issues, and support data-driven decision-making. This role requires strong analytical skills, attention to detail, and the ability to work independently while contributing to team leadership and cross-functional initiatives.

KEY RESPONSIBILITIES:

• Manage end-to-end item setup for online retail partners, ensuring accurate listings, pricing, content, and availability.
• Develop and maintain weekly POS reports to track eCommerce performance; support ad hoc and seasonal reporting needs.
• Analyze sales and marketing data to identify trends and opportunities; deliver clear executive summaries and business insights.
• Collaborate with brand, merchandising, and creative teams to optimize digital content for product pages and campaigns.
• Work with supply chain and operations (including Amazon and internal teams) to resolve PO, EDI, quality, and logistics issues.
• Support process improvements for product launches, item maintenance, and overall digital operations.
• Monitor product assortment and performance across retail partners to inform merchandising strategy.

 

PROFESSIONAL QUALIFICATIONS:

• Proven ability to work independently and lead within cross-functional teams; must be capable of supporting team leadership.
• Requires experience managing or supporting Amazon-related operations or other ecommerce platforms, with familiarity in platform processes and tools.
• Strong analytical and problem-solving skills, with the ability to turn data into actionable strategies.
• Excellent communication skills, both written and verbal, with the ability to present complex insights clearly.
• Exceptional attention to detail, time management, and ability to meet deadlines in a fast-paced environment.
• Advanced proficiency in Microsoft Excel, PowerPoint, and Word.

EDUCATION/EXPERIENCE:
 

• Bachelor’s degree required, preferably in Marketing, Business, eCommerce, or a related field.
• 3-5 years of experience in eCommerce, sales, marketing, buying, planning is a plus.
   

PHYSICAL DEMANDS:
 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Occasionally required to lift, carry and move up to 25 pounds.  Close, distance and peripheral vision is required to accurately evaluate color.  Consistent daily attendance required; occasional off-shift support required. 
 

WORK ENVIRONMENT
 

The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Generally, will work in climate controlled, smoke-free office environments.

*The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, and skills required.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer at any time with or without notice.

AA/EOE/Minorities/Females/Veterans/Disabled.  All qualified applicants will receive consideration for employment without race, color, gender (including pregnancy), gender identity, sexual orientation, national origin, religion, age, disability, veteran status, genetic information or other protected characteristics. *