Education: BS Preferred
Work Experience: 7+ years of hands-on helpdesk and desktop support with at least 5 years in a senior or lead desktop support role in a mid-to-large enterprise environment (1000+ users)
Other Skills: Knowledge and/or working skills in the following areas is preferred, but not required:
- Extremely proficient in tier 1 & 2 troubleshooting, i.e. laptop hardware and peripherals, etc.
- Proven expertise supporting Microsoft 365 ecosystem, including Office 365, SharePoint Online, Teams & OneDrive
- Strong hands-on experience with Microsoft Intune for endpoint management, compliance policies, and device provisioning
- Proficient in Azure Active Directory and identity/access management in hybrid environments
- Deep level of knowledge for Windows Server OS & working knowledge of Active Directory
- Proficient in EDR management
- Solid understanding of vulnerability management practices and tools, with experience remediating endpoint-level security issues
- Significant experience with ServiceNow for incident, request & change management practices
- Ability to identify ticket trends, providing solutions and process changes to management
- Strong working knowledge of PowerShell and scripting automation
- Understanding of compliance and audit requirements: SOC 2 & ISO
- Skilled in training/mentoring junior and outsourced team members
- Deep level of knowledge of audio/visual equipment to support conference rooms
The ideal candidate is a collaborative team player with a proactive mindset, strong work ethic, and flexible schedule. This individual will serve as a strategic partner—driving initiatives, streamlining operations, and aligning priorities to accelerate team success.
About Us
Trinity Life Sciences is a trusted strategic commercialization partner, providing evidence-based solutions for life sciences. With 25 years of experience, Trinity is committed to revolutionizing the commercial model by providing exceptional levels of service, powerful tools and data-driven insights. Trinity’s range of products and solutions includes industry-leading benchmarking solutions, powered by TGaS Advisors. To learn more about how Trinity is elevating life sciences and driving evidence to action, visit http://www.trinitylifesciences.com/.
Trinity’s salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs. A reasonable estimate of the current range is $70,000 - $100,000. In addition to your base salary, you will also be eligible for an annual discretionary performance bonus.
Trinity’s Commitment to Diversity, Equity & Inclusion
Trinity Life Sciences is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. Trinity is committed to the principles of diversity, equity, and inclusion and to providing employees with a work environment that is free of discrimination and harassment. All employment decisions at Trinity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, disability, ethnicity, gender identity or expression, family, parental, or veteran status, and/or any other status based on identity or that is protected by the laws or regulations in the locations where we operate. Trinity will not tolerate any form of discrimination or harassment and encourages applicants of all ages and identities.
For more information about Trinity’s commitment to diversity, equity, and inclusion, you can visit our website.
