Front Desk Agent

Life is better at the lake. Join the team at Delavan Lake Resort for an exciting career in the heart of Southeast Wisconsin’s tourism industry. We take pride in our promise to make every experience memorable, not only for our condo owners and guests, but also our team members. We create engaging and impactful environments that connect people and allow our talented and passionate team members to thrive. Please join us on our lakeside journey as part of our dynamic team at Delavan Lake Resort.

Greet guests and checking them into the resort and checking them out

• Check-in and checkout guests.
• Approve and process all forms of payment.
• Assist guests with directions, reservations, general information and any special requests.
• Enter and retrieve information re: room rates, billing, etc. on computer system.
• Possesses knowledge of all resort services.
• Assign rooms.
• Convey rates and packages information to guests.
• Follow all emergency/fire procedures.
• Answer phone and provide requested information or service and follow through to ensure guest satisfaction.
• Be sensitive to potential guest problems and take preventative action.
• Prepare, run and distribute reports.
• Review daily reservations.
• Maintain good communication with Housekeeping department.
• Performs other related duties as assigned by the Front Office Manager and/or Front Office Supervisor.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma or equivalent
• previous customer service experience, preferred but not necessary
• Proficiency in Microsoft Excel

While performing the duties of this job, the employee is regularly required to sit and/or stand; use hands to finger, hands to feel; and reach with hands and arms. The employee frequently is required to walk; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.

The position is indoors; and is exposed to hot, humid and/or cold conditions at times. The noise level in the work environment is usually moderate. The staff member will work in a high traffic/high volume business environment and will be required to spend a majority of their time either sitting and/or on their feet.