Scope of Position
The Safety Greeter ensures the safety and security of all guests, members, Associates, patrons, and visitors. He/she will strive to provide the highest degree of professional and courteous service and protect and care for the assets of JW Marriott Miami Turnberry Resort & Spa.
Position Requirements
- Professional demeanor appropriate for a luxury environment and embody the spirit to serve philosophy
- Must be able to multitask while providing excellent customer service.
- Able to handle a multitude of tasks in an ever-changing environment.
- Minimum of six (6) months’ experience in a high-volume capacity, or luxury hotel/resort atmosphere preferred providing customer service.
Responsibilities
- Greet and assist all visitors and conduct bag checks.
- Enforce the no outside food & drinks policy.
- Provide information and answer general questions about Tidal Cove Park operations.
- Assist visitors for the temporary storage of authorized items.
- Ensure that all guests and visitors have a smart waiver.
- Assist guests and visitors that need to complete a smart waiver.
- Maintain count of the amount of park visitors for capacity compliance.
- Direct guests and visitors to the Pool Concierge.
- Assist with additional tasks as assigned.
- Monitor for guest and visitors without wristbands
- Ensure that all the gates are secured.
- Monitor for guests with outside food.
- Monitor and enforce the nonsmoking policy.
- Collect any lost and found items and bring them to the Security Dispatch.
- Perform any additional duties as required by management.
Education
- High school diploma; experience in a large hotel environment preferred.
Skills and Abilities
- Ability to engage with guests and visitors.
- Strong communication skills, flexibility and responsibility, decision making skills, and leadership skills.
- Able to communicate in the English language. Second language is a plus.
- Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
Physical Requirements
- Must be able to work in a fast-paced environment.
- Must be physically fit to lift, pull, and push items up to 50 pounds.
- Also requires standing/walking/reaching and bending throughout shift.
