Desktop Support Technician

Enflite believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the individual nor the organization to only the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Position Summary:

This position is responsible for resolving potential or actual technical issues, troubleshooting different software packages, hardware devices and other applications

Essential Functions:

• Ensure all IT support requests, and solutions, are logged in the Help Desk system (this helps us track issues and spot trends)
• Address user tickets regarding hardware, software and networking
• Walk users through installing computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with step-by-step instructions
• Conduct remote troubleshooting
• Conduct basic network troubleshooting (Wi-Fi connectivity, patch panel checks, cabling issues)
• Test alternative pathways to resolve an issue
• Direct unresolved issues to the next level of support personnel
• Provide first-line support during upcoming domain migration and other system upgrades
• Assist with Active Directory user and group management (account creation, password resets, group memberships)
• Help maintain asset inventory (computers, peripherals, licenses)
• Customize desktop applications to meet user needs
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals
• Maintain printing infrastructure
• Working knowledge of a wide range of applications

Job Specifications (Knowledge, Skills and Abilities):

• Ability to set priorities, meet deadlines, and multitask
• Excellent teamwork skills and high degree of initiative required
• Strong communication skills for onboarding and documenting repeatable IT procedures
• Work independently and possess a high level of self-motivation and initiative
• Knowledge of network security practices and anti-virus programs
• Basic knowledge of Group Policy and system imaging
• Familiarity with Microsoft 365 administration (mailboxes, Teams basics)
• Hands on experience with Windows and Microsoft Office applications
• Working knowledge of office automation products and computer peripherals like printers and scanners
• Must be able to lift 50 lbs.

Education, Certifications and Experience:

• High School Diploma or GED
• AA/AS in Computer Science or related field or equivalent
• 0-2 years’ experience preferred
• CompTIA A+ certification preferred

Physical Demands and Work Environment:

Working conditions are normal for that of a manufacturing/machine shop/office environment.

All employees are expected to adhere to Company safety policies and wear personal protective equipment when exposed to work areas or performing tasks where it is required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R.  § 120.15 is required.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act (ADA) and is not an exhaustive list of the duties that may be required for this position. Additional duties are performed by the individuals currently holding this or similar positions and additional duties may be assigned.

Our Competitive Benefits Include:

• Medical, dental, vision insurance with generous portion of premium paid by Enflite
• 401(k) with company match
• Life insurance, disability insurance
• Paid time off
• Paid company holidays
• Annual discretionary bonus eligibility
• Fun activities each month (past events have included cookouts, baking competitions, cornhole tournaments, water balloon fights)

EQUAL OPPORTUNITY EMPLOYER