CLINICAL SUPPORT, CMA - Allergy and Asthma Dalton

Certified Medical Assistant- Dalton

Galen Medical Group offers several medical specialties throughout the Chattanooga region. We provide quality care and patient-friendly services to adults and children of all ages. Our mission is to elevate the health of our community through multiple medical specialties providing excellent care delivered with wisdom, compassion, integrity, and a commitment to technology, education, and scientific inquiry. We are seeking qualified, like-minded Certified Medical Assistants to join our team!

This will be a Part-Time role  at the Dalton Allergy location with the following scheduling.  Flexibility will be required.

Alternating Monday &Tuesday every other week with Wednesday &Thursday every other week. 

Summary/Objective:
 Collaborates with the provider to determine the needs of the patient and assists the provider with providing quality medical care to the patients.
Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
•    Conduct initial patient assessments and document medical histories related to allergy and asthma conditions.
•    Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.
•    Collects data accurately and ensures that all information is entered into the patient’s medical record in EHR.
•    Perform allergy testing and assist in pulmonary function testing as directed by healthcare providers.
•    Administer immunotherapy injections, biologic medications, and other prescribed treatments accurately and safely.
•    Calculates, adjusts doses, administers, records, and obtains vital signs related to rapid desensitization.
•    Assists provider with minor office procedures.
•    Educate patients and families on allergy and asthma management, including medication instructions, environmental control measures, and symptom monitoring.
•    Provide counseling on treatment plans, potential side effects, and lifestyle modifications to optimize patient health outcomes.
•    Collaborate with physicians, nurse practitioners, and other healthcare professionals to coordinate patient care plans.
•    Assist in triaging patient calls, portal messages, and addressing any in office inquiries.  
•    Ensure timely and accurate documentation of patient care activities in electronic health records (EHR) systems.
•    Coordinates and schedules outgoing referrals, outpatient testing, procedures, surgeries, and infusions.
•    Oversees and manages the monitoring and tracking of incoming and outgoing laboratory results, orders, and referrals.
•    Reviews laboratory and test results and provides patient follow-up according to provider instructions.
•    Prepares and stocks examination and treatment rooms.
•    Clean and sterilizes instruments.
 
Other Duties/Responsibilities:
•    Provide health education to the patient as needed.
•    Performs all duties in compliance with Galen’s clinical policies and OSHA standards.
•    Maintains clean and neat work area.
•    Active participation in process improvement efforts.
•     Provides relief for other teams, offers clerical support, and assist in the shot lab.
•    Recognize and demonstrate cost-effective measures in the utilization of supplies and equipment.

Knowledge/Skills/Abilities:
•    Promote the mission, vision, and values of Galen Medical Group. 
•    Maintain confidentiality of all patient, medical, financial, and legal information. 
•    Report to work on time and as scheduled. 
•    Wear identification during work hours. 
•    Represent the organization in a positive & professional manner 
•    Ability to handle difficult situations involving patients, physicians, or others in a professional manner. 
•    Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude. 
•    Comply with all organization policies and standards regarding ethical business practices. 
•    Participate in performance improvement and continuous quality improvement activities. 
•    Attend regular staff meetings and in-services as directed by your manager. 
•    Consistently demonstrate the value of team concept. 
•    Ability to manage multiple and simultaneous responsibilities. 
•    Complete assignments efficiently and in a timely manner. 
•    Understands and abides by OSHA, HIPAA & CLIA standards. 
 

The above job description is intended to describe the general content of and requirements for this job. It is not intended to be a complete statement of duties, responsibilities, or requirements.

QUALIFICATIONS:

Education:
•    High School graduate or equivalent.
•    Must be a Certified Medical Assistant from a nationally accredited institution.
 
Experience:
•    Previous Clinical and Phlebotomy experience is preferred.
•    Individual must be BLS trained and certified at all times.
•    Must be computer literate.
Skills/Certifications:
•    Basic Life Support certification is required. 
•    Ability to work in a fast-paced environment.
•    Ability to multi-task and work as a team player.
•    Excellent computer skills.
•    Ability to follow clinical pathways and protocols.
•    Excellent customer service skills, with the ability to handle higher-stress phone calls.
As part of the Galen Medical Group, the applicant must be a team player and provide excellent customer service while assessing our patients’ needs efficiently. Perform all duties in compliance with Galen Medical policies, HIPAA, and OSHA standards.
 

Galen Medical Group is a member of the TN Drug-Free Workplace and it is a requirement that we conduct a pre-employment drug screen, as part of the hiring process.