DIGITAL CONTENT SPECIALIST

Quality Gold, Inc. is a family-owned global company founded in 1979.  We are headquartered in Fairfield, Ohio, and operate within the United States, Canada, and India.  As a wholesale distributor and manufacturer, we offer more than 165,000 jewelry and gift products that are available to ship same day, and more than 150,000 items available via special order.  We actively serve more than 15,000 retailers across the United States, its territories, and Canada.

At Quality Gold, we're not just about delivering high-quality solutions and services in the jewelry wholesale industry – we're about growth and innovation.  As a company that's constantly expanding, we're at the forefront of technology, providing cutting-edge services to our ever-growing clientele.  Our business has been built on a commitment to provide the largest selection of products, the best service, and the best value to our customers.  We're looking for energetic and dedicated team players to contribute to our upward trajectory and play a key role in our journey towards even greater success.

BENEFITS: We offer a comprehensive benefits package that includes the following:

Medical, dental, and vision insurance, company-paid life insurance, and short/long-term disability insurance are all available to you on the first month following your start date.  Over two weeks of Paid Time Off (PTO) that starts accruing on your first day of employment and increases after six years of service.  Company 401(K) program with company matching that you are eligible to participate in the first month following three months of employment.  Profit sharing, supplemental insurance, adoption assistance, employee discount, referral program, employee assistance program, and more!

SUMMARY:

Conceptualize, develop, and maintain content and functionality used in Quality Gold websites and communicate with customers and vendors.

ESSENTIAL FUNCTIONS:

• Develop and maintain company newsletters and emails.

• Develop and maintain customer and vendor-based transactional notifications to ensure accurate and timely communication.

• Manage and update the company website homepage to keep the website current, relevant, and aligned with business objectives. 

• Serve as website user experience (UX) subject matter expert.

• Develop and maintain website content (articles, glossaries, FAQs, policies, etc.).

• Provide support for websites.

• Interact with the digital media team, other departments, and third parties.

• Complete and lead special projects and other duties as assigned.

• Work within strict deadlines to complete projects when they are due.

• Remote employees must report to the office upon request as needed based on business necessity, such as for meetings, training, technical issues, power outages, etc.

• Regular attendance and compliance with the Company's handbook policies and procedures.

SUPERVISORY RESPONSIBILITIES: No supervisory responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below represent the knowledge, skill, and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES:

• Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.

• Develop applications and user interfaces.

• Experience mapping and designing business processes.

• Strong writing, copywriting, and storytelling skills for developing customer-focused content.

• Ability to describe technical concepts to non-technical audiences.

• Strong attention to detail.

• Organizational skills to track details of multiple items and projects.

• Problem-solving skills to research and determine the cause and solution of an issue.

• Ability to stay focused and work independently for long periods of time.

• Ability to interact and communicate effectively with people at all company levels and work as a team.

• Ability to retain large amounts of information.

PHYSICAL DEMANDS:

• Prolonged periods of sitting at a desk and working on a computer.

• Frequent use of hands and fingers for typing and using a mouse.

• Ability to communicate clearly, both verbally and in writing.

• Ability to lift up to 10 pounds on occasion.

• Must be able to travel to the office as required.

WORK ENVIRONMENT:

This is a remote position that requires a dedicated, professional workspace with reliable internet connectivity.  Employees are expected to work independently in a home or alternate remote office setting, free from distractions.  Collaboration with team members and management will take place through digital communication tools such as video conferencing, instant messaging, and email.  While the role provides flexibility, it also requires strong self-motivation and time management.

POSITION TYPE AND EXPECTED HOURS OF WORK:

This role provides flexibility, but requires consistent availability during core business hours of Monday through Friday 8:00 a.m. to 5:00 p.m.

TRAVEL: No travel required.

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelors Degree in Computer Science or other technology-related major, or equivalent experience.

PREFERRED EDUCATION AND EXPERIENCE:

• Retail business experience

• Manufacturing or wholesale business experience.

• Experience with HTML, CSS, JavaScript, XML, JSON, Databases, APIs, and/or Graphic Design.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Quality Gold, Inc. prohibits discrimination and harassment of its employees or applicants based on a person's age, disability, gender, gender, gender identity or expression, sexual orientation, national origin, race, color, religion, veteran status, marital status, genetic information, or any other protected group status. 

OTHER DUTIES: This job description is not intended to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities.  Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Quality Gold participates in the Department of Homeland Security and Social Security Administration’s E-Verify program.  E-Verify