Food and Beverage Supervisor

Team Members are expected to display Core Hotels & Resorts Core Values at all times:

1. Be incredibly friendly & positive
2. Serve & respect others
3. Be smart about our business
4. Enthusiastically reimagine

Summary: The Food and Beverage Supervisor is primarily responsible for leading and supervising the outlets team. S/He will promote a safe and welcoming working environment to achieve maximum guest satisfaction. The Food and Beverage Supervisor will work with the Food & Beverage Manager to ensure maximum efficiency.

The Food and Beverage Supervisor shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotels Culture and Core Hotels & Resorts Core Values.

Essential Job Functions:

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Train, coach and assist associates in the Food & Beverage operations
• Monitor performance and recommend corrective action
• Alert management of potentially serious issues
• Maintain positive guest relations at all times by responding to customer needs and rectifying any guest issues
• Monitor and control the maintenance/sanitation of the various outlets to ensure safe work environment
• Oversee cash handling and check/credit policies and procedures
• Conduct pre-shift meetings to inform staff of daily events
• Promote teamwork and quality service
• Monitor the open dining sections of the restaurant for empty and cleaned tables.
• Estimate wait time for guests.
• Maintain a neat and accurate reservation book and wait list.
• Ensure the needs of the guests are met while they are waiting in the restaurant.
• Answer the telephone as needed.
• Book reservations.
• Move tables together to accommodate large parties.
• Maintain efficient traffic patterns in the kitchen area(s)

Experience & Education:

• High school diploma or equivalent education
• Minimum of 2 years of employment in the F&B industry
• Prior restaurant experience a must
• Prior hotel experience a plus
• Highly organized and detail-oriented
• Exceptional guest-focus
• Fluency in other languages beneficial

Job Requirements:

• Must be a United States citizen or possess a valid work permit
• Must be able to read, write, and speak English
• Must have exceptional communication skills, both oral and written
• Must be able to accurately follow instructions, both verbally and written
• Must have basic computer skills
• Must have basic mathematical skill for report / forecast preparation
• Must be alert to the customers' needs
• Must be detail-oriented and work well under pressure
• Must be able to work in a fast-paced environment
• Must be professional in appearance and demeanor
• Must be able to work a flexible schedule which may include evenings, weekends and holidays
• Must have strong problem-solving, reasoning, motivational, organizational and training skills
• Must be able to manage time effectively
• Must be able to work with minimal supervision
• Must be goal oriented
• Must have excellent listening skills
• Strong knowledge of Microsoft Office programs
• Must have to the ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to resolve problems, conflicts in a tactful and diplomatic manner

Working Conditions:

• Must be able to stand and walk throughout the shift
• Must be able to occasionally lift and carry up to 25 pounds at shoulder height
• Noise level is usually moderate

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.