IT Support Technician 2

ESSENTIAL JOB FUNCTIONS

• Perform functions of IT Support Technician I in addition to duties listed below.
• Manage major hardware/software upgrades.
• Monitor and maintain all SQL databases.
• Assist IT Network Administrator with appliance and network management, server log assessment and data backup.
• Monitor and configure phone system, including adding/deleting users, assigning DIDs and setting up voicemail boxes.
• Assist in network design and implementation.
• Assist in server installation and configuration.
• Track updates for firmware, software, and hardware.
• Install, configure and support microcomputer hardware, software and peripherals.
• Install, configure and support all network hardware, software, cabling and peripherals.
• Provide high level of expertise in troubleshooting spreadsheets, databases and other office productivity software.
• Assume responsibility for tracking application documentation, system documentation and training materials in inventory database.
• Provide technical assistance to computer users.
• Document existing computerized and manual processes.
• Evaluate and recommend computer software products.
• Arrange for outside service personnel to correct warranty and major hardware problems.
• Ensure full system backup of network files and applications.
• Perform other duties and responsibilities as assigned.

EXPERIENCE & QUALIFICATIONS

• Minimum 2-year degree in Computers preferred.
• Combination of education and experience resulting in strong computer and information systems background.
• Experience working with Microsoft products (including operating systems) and SQL.

SKILLS, KNOWLEDGE & ATTRIBUTES

• Excellent communication and interpersonal skills.
• Excellent troubleshooting and problem-solving skills.
• In-depth knowledge and understanding of computer and information systems.
• Knowledge of data processing capabilities and procedures.
• Knowledge of internal controls.
• Knowledge of report formatting.

UNIVERSAL REQUIREMENTS

• Sensitivity to various cultures, including Native American cultures.
• Regular attendance and punctuality.
• Able and willing to work any changes in scheduled hours as required.
• Serve as a credit to Jackpot Junction Casino Hotel, and encourage others to do the same.

PHYSICAL DEMANDS

• Mobility throughout the facility.

While the physical demands described here are typical of those required to be successful in this position, reasonable accommodations will be considered to enable individuals with disabilities to perform applicable job duties.