Banquets Manager

ESSENTIAL JOB FUNCTIONS

• Coordinate, supervise and direct the efforts of the Banquet Department and staff.
• Develop and implement necessary controls and procedures to ensure guest satisfaction and departmental profit.
• Develop sales programs to attract weddings and banquets to the convention and hotel facilities.
• Promote and book weddings and banquets that utilize convention and hotel facilities by concentrating on mid-week and off-season periods.
• Book and detail weddings and banquets both inside and outside of the Metro area.
• Focus on primary market penetration within a 60-mile radius, with an emphasis on weddings, social events and civic organizations.
• Conduct daily phone solicitation to civic organizations, wedding coordinators and local businesses.
• Meet or exceed departmental revenue goals as they relate to food, beverage and meeting room rentals.
• Perform client site inspections, including hotel, convention and casino facilities.
• Communicate all pertinent details to on-site coordinator for follow-through.
• Provide courteous guest service by responding promptly and efficiently to inquiries, requests or complaints.
• Present a clean, pleasant and professional image to all guests, vendors and staff members.
• Ensure that a list of part-time Banquet staff is developed and maintained.
• Assist in hiring, training and disciplining Banquet staff.
• Assist in regular evaluation of Banquet staff.
• Assist in developing and implementing Food & Beverage policies, procedures and controls.
• Provide input for the creation of banquet menus and special banquet functions.
• Assist in product testing and presentation.
• Receive Banquet Event Orders, interpret information therein, and order supplies (e.g. linen, skirting, centerpieces, staging, AV equipment, etc.) as needed.
• Keep updated regarding modifications to Banquet Event Orders, and implement changes accordingly.
• Generate pertinent documents/contracts and send to affected departments on a daily basis.
• Obtain all last-minute event changes and details from clients, and communicate changes to the Food & Beverage Director, Chef and Banquet staff.
• Communicate all details regarding service procedures, timing and special requirements to the Food & Beverage Director, Chef and Banquet staff.
• Assume responsibility for total guest satisfaction in regard to set-up, timing, and service procedures.
• Meet with contacts upon arrival to go over event basics.
• Present banquet tickets and collect payments for events.
• Utilize Micros system, and make copies for distribution.
• Assign stations and areas of responsibility at each event.
• Oversee and inspect all banquet functions during set-up, service, and clean-up.
• Ensure that Banquet staff are visible to guests and other staff members.
• Ensure all established procedures and policies for the proper cleaning and repair of all Banquet areas and equipment are completed and maintained.
• Conduct periodic inventories of all Banquet equipment and supplies.
• Assume responsibility for the accuracy of all Banquet function guest checks.
• Assist the Food & Beverage Director with reasonable requests concerning the operation of the hotel, with an emphasis on the Banquet department.
• Provide assistance to other associates, supervisors and department heads to contribute to the smooth operation of the hotel and casino.
• Assume responsibility for all sales, divisions and tip recording.
• Prep for all pick-up orders.
• Attend meetings as required.
• Attend local civic organization mixers, meetings and special events to generate potential future sales.
• Travel as needed due to trade shows and off-property sales calls.
• As required, assume a supervisory role for the Food & Beverage Department.
• Perform other duties and responsibilities as assigned.

EXPERIENCE & QUALIFICATIONS

• Minimum 2 years of catering and sales experience required.

SKILLS, KNOWLEDGE & ATTRIBUTES

• Excellent communication and organizational skills.
• Strong person-to-person sales skills.
• Strong direct telemarketing sales skills.
• Strong negotiating skills.
• Strong math aptitude.
• Able to calculate food portions, food costs, room capacities and set-up.
• Food & Beverage industry knowledge.

UNIVERSAL REQUIREMENTS

• Sensitivity to various cultures, including Native American cultures.
• Regular attendance and punctuality.
• Able and willing to work any changes in scheduled hours as required.
• Serve as a credit to Jackpot Junction Casino Hotel, and encourage others to do the same.

PHYSICAL DEMANDS

• Mobility throughout the facility.
• Able to reach laterally and vertically.
• Able to lift up to 50 pounds.

While the physical demands described here are typical of those required to be successful in this position, reasonable accommodations will be considered to enable individuals with disabilities to perform applicable job duties.