Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
- Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
- Interpersonal Skills – Focuses on conflict resolution and seeks the highest degree of accountability. Listens to others with empathy and without interrupting. Ability to manage interpersonal conflicts among clients, families and others in a positive and constructive manner.
- Communication – Speaks clearly and professionally in positive or negative situations; writes clearly and informatively; listens and gets clarification; able to read and interpret written information. Ability to recognize and direct information to the appropriate health care provider.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education, Credentials, Certification, and/or Experience:
Knowledge, Skills, and Abilities:
- Strong interpersonal and customer service skills
- Strong verbal and written communication skills
- Good computer skills
- Good organizational skills
- Competent in usage of office equipment
Working Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In the performance of this job, the employee may be exposed to chemical vapors such as acetone, ether, or glutaraldehyde. There may also be skin contact with these substances. The employee may also be exposed to infectious agents including blood-borne pathogens.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and talk or hear. The employee is occasionally required to walk; sit; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.