Senior Legal and Collections Paralegal - Tenant Relations

Who we're looking for:

We're looking to build the best teams possible with highly motivated and engaged employees. We have an exciting opportunity for a Senior Legal & Collections Paralegal to join The Douglaston Companies. If you are looking to work in a collaborative and supportive environment, but also be challenged in your role, we welcome you to apply!
 

Key Responsibilities of the Senior Legal & Collections Specialist include:  

Resident Management:

• Issue letters and call residents re: arrears before referring to legal counsel.
• Respond to resident inquiries re: case status and ledger matters.
• Liaise with Accounting Staff re: ledger matters.
• Analyze resident ledgers for accuracy and adjust as needed.
• Research and resolve payment discrepancies as needed.
• Track and enforce payment plans.
• Responsible for overseeing the preparation and delivery of resident communication to promote timely payment of charges due.
• Establish, oversee, and participate in the implementation of a “new resident” orientation program for all assigned properties, with the objective of setting clear expectations regarding the lease requirements, as they relate to payment of rent.
• Oversee and participate in resident meetings to review account balances, rent court status, delinquency history, and any topics related to their ability to meet the financial obligations of their lease agreement.
• Facilitate the collection of delinquent accounts

Legal Management

• Confirm with Management cases to open with law firm for nonpayment/ holdover and ensure cases move forward in a timely manner.
• Gather documentation to commence nonpayment and holdover cases, including early riders, termination notices, settlement and surrender agreements.
• Ensure all affidavits are executed by the appropriate parties and sent to outside counsel.
• Provide regular updates to law firms regarding ongoing non-payment and holdover cases to ensure timely legal proceedings.
• Review active legal case reports, follow up on pending issues, and take necessary actions to resolve cases promptly.
• Monitor warrants and eviction statuses, ensuring proper legal follow-up on all cases.
• Relay repair requests and access dates as per court stipulations to property managers for timely execution and compliance.
• Collaborate with leasing and property managers to ensure proper documentation and legal follow-through on holdover renewals.
• Update court stipulations/dispositions and relevant court dates in Yardi for efficient tracking and management of legal cases.
• Track warrants and evictions and update tenant record/files on Yardi.
• Oversee the collection of outstanding balances from former tenants and submit tenant files to collections monthly after move-out.
• Other related duties, as needed.

DHCR & HPD Compliance

• Maintain accurate records of all pending DHCR cases, ensuring timely responses to complaints such as rent overcharge, tenant harassment, and lease renewal disputes.
• Work closely with outside counsel to prepare and file necessary responses to DHCR complaints, ensuring compliance with rent stabilization and rent control regulations.
• Monitor HPD violations issued against properties and coordinate with building superintendents, contractors, and property managers to resolve housing code violations.
• Ensure compliance with housing codes and local regulations, preparing necessary reports and documents for hearings or filings.
• Update court documents and correspondence to Yardi.

Reporting

• Prepare and generate monthly arrears reports for new non-payment cases, ensuring accuracy and timely legal action.
• Maintain an accurate and up-to-date database of pending litigation, coordinating with outside counsel to ensure timely case progression.
• Update legal and tenant status in Yardi.
• Maintain monthly report on all outstanding balances.
• Run monthly arrears reports for new rent demands.
• Prepare other reports as requested.

Innovation And Technology Integration

• Experience in optimizing rent collections through automated and new cutting-edge financial technologies.
• Skilled in identifying and recommending innovative process improvements for operation efficiency.

Form Notices and Form Agreements

• Prepare and issue default or 5-day notices to tenants to initiate cases efficiently.
• Assist PMs and APMs with standard notices for lease violations.
• Prepare payment agreements.
• Prepare riders, payment, surrender, and early termination agreements with appropriate review by counsel.
• Prepare other agreements, correspondence as needed.
• Other Job Duties
• Review attorney invoices monthly, identifying discrepancies, validating charges, and ensuring all charges are accurate.
• Manage and track legal counsel spending, ensuring alignment with the approved budget and reconcile expenses as needed.
• Performs other related duties as assigned by management.

Qualifications

• 3+ years in legal administration or NY real estate law with hands-on tenant law and property management compliance experience.
• NYC Housing Law Expertise: Strong knowledge of landlord-tenant law, rent stabilization, tenant rights, and housing code regulations.
• Regulatory Knowledge: Experience with DHCR (Division of Housing and Community Renewal), HPD (Housing Preservation and Development), and local housing agencies.
• Bachelor's degree in law, business, paralegal studies, or related field is a plus

Technical Skills

• Software: Advanced Microsoft Office Suite, Excel, and Yardi property management system
• Communication: Excellent written and verbal skills with ability to explain complex legal concepts clearly
• Executive Presence: Confident presenting legal solutions and recommendations to senior management

Key Abilities

• Legal Management: Proven ability to manage external counsel, control legal costs, and meet tight deadlines
• Financial Oversight: Experience managing legal budgets and tracking expenses
• Customer Service: Professional handling of sensitive tenant situations while protecting business interests
• Adaptability: Quick to master new regulations and legal developments in NYC housing law

Diverse candidates are encouraged to apply! The Douglaston Companies is proud to be an inclusive Equal Opportunity Employer, committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination based on any legally protected status or protected characteristic, including, but not limited to an individuals sex, race, color, ethnicity, ancestry, national origin, age, religion, gender identity or expression, sexual orientation, genetic information, medical condition, disability, marital status, caregiver status, pregnancy, citizenship, military or veteran status.

What else can you expect from The Douglaston Companies?
 

• Health: We proudly offer a full suite of health benefits! Thats medical, dental, vision, FSA, HSA, and even pet insurance for your furry family, to name a few. We also provide Life Insurance employer paid (basic with option to purchase more), Enhanced Short-Term Disability and Long-Term Disability coverage!
• Wealth: great pay, 401(k) plan with a very generous employer match and vesting schedule because your retirement is just as important to us as it is to you!
• Development: virtual courses, tuition reimbursement, lunch and learns and wellness programs.
• Balance: paid time off, 9 company holidays, hybrid work schedule with 4 days in the office and 1 remote (subject to your location and role). We offer a fun-fast paced culture thats a perfect mix of high performance.
   

Salary Range

• $80,000 - $90,000
   

Who We Are

Douglaston Development, Levine Builders, and Clinton Management are a dynamic privately held group of companies with a unique owner-builder-manager advantage, known collectively as The Douglaston Companies.

The Douglaston Companies started with the founding of Levine Builders in 1979 with just two people. Standing by our core values of integrity and ethics for the past four decades the firm has grown to 200 employees. By providing general contracting and construction management services, Levine Builders has built, renovated and rehabilitated thousands of residential units and millions of square feet of commercial, hotel, office buildings, retail centers, religious, educational, and healthcare facilities.

With the later establishment of Douglaston Development as the driving engine of the organization, the two companies worked in unison to leverage each other's expertise to develop and build most complex projects while also growing and thriving in challenging markets.

In 2002, Clinton Management was founded to manage the expanding portfolio of developments created by Douglaston Development and constructed by Levine Builders. Clinton Management oversees a broad portfolio of moderate-income housing, luxury apartments, commercial, and retail properties.

Each affiliate company works together to cohesively acquire property, develop it to its full potential, and manage it efficiently, assuring that each investment achieves and maintains maximum value and profitability while strengthening the community in which the assets are located.