Primary Purpose and Function:
- Technically support Sales and Distribution in line with the Corporate business model and mission statement.
- Support a variety of task as outlined in the " RES " Request for Engineering Services.
- (Pre-sale/Post-sale projects, Machine demonstrations, Machine Specifications, Distributor support, Training, Show, Events and Documentation
- Main focus - Mill Products - 4 and 5 Axis Machines and Laser EX Integrations
Responsibilities:
- Technical Support - OAC Sales, Distributor Sales, Applications and Service, including Answer man and CRM's.
- Technical Support - new products, features and functions (internal and external). Focus on high end products (4 and 5 axis capability) and machines with Laser Integration. Customer Training - first-time a machine is installed in a territory, high tech products, automation, gantries, multi-function lathes.
- Demonstrations/Test Cuts - customer specific, shows and events at OAC and the Tech Centers
- Post Sale Project Support - Turnkeys, Run-offs, Distributor request, visits related to technical issues, process issues and machine performance.
- Prepare and provide turnkeys, machine specifications and cycle time estimates
- Documentation - demo reports, trip reports, technical reports, Application Bulletins
- Showroom and machine maintenance - installation and prep machines to ship
- Travels in support of the duties/task listed above
