Kennel Assistant/Doggy Daycare

Play + Stay Coordinator/Dog Daycare + Boarding Attendant 

Part-Time 15-30/hrs/week

Harbor Animal Hospital

Are you ready to have fun at work everyday?  Do you enjoy spending time with dogs and ensuring they are in a fun and enriching environment?  We do too.  In fact, our business philosophy is built around reimagining the experience pets and their parents have when it comes to veterinary care, grooming, daycare, and boarding. 

Harbor Animal Hospital is looking for fun-loving, pet obsessed Play + Stay Coordinators for our dog daycare and boarding facility.  If you want to be part of a collaborative, pet obsessed team who is rewarded for their center’s success in providing an excellent experience for our clients and their pets then we want to talk with you!  Part-time and full-time positions are available. 

Your Day to Day 

Our ideal Play + Stay Coordinator will be energetic, love animals, especially dogs, have a warm, welcoming, and friendly personality, and be familiar with basic animal and dog behavior. Previous customer service and dog daycare/boarding experience a plus.  As our Play + Stay Coordinator, you will be responsible for the overall well-being of all dogs attending daycare and boarding.  While ensuring a safe, clean, enriching, and low-stress environment, duties include:  

• Handling of dogs while utilizing low stress handling philosophies 
• Documenting updates 
• Leading play groups 
• Dog bathing 
• Perform daily cleaning of kennels, cages and public areas, following proper disease control protocol to ensure a sterile environment
• Keep Center Director and/or veterinary care team informed of animal behavior, health or concerns
• Stock all kennel/cleaning supplies as needed
• Stock areas and spot-clean kennels and public areas throughout the day
• Clean, fold, and stock kennel laundry throughout the center
• Communicating with clients in a friendly and efficient manner, develop and maintain positive and lasting relationships with clients and community 
• Other duties as assigned

All team members are expected to: 

• Serve as a role model and champion of the company brand. 
• Contribute to proper use and maintenance of all center equipment and overall cleanliness of the center and adherence to the company brand. 
• Contribute to a positive and collaborative working environment for the entire center team. 
• Provide exceptional client service. 
• Promote all center services (grooming, veterinary care, day care, boarding, retail).  
• Ensure animals receive adequate food, water, enrichment, and exercise. 
• Assist with the ongoing assessment, in conjunction with other team members, of animals within the center with respect to their health, welfare, general condition.  
• Perform and monitor daily cleaning and sanitation of facility and supplies. 

What You Will Bring to the Team

• Strength and stamina to keep up with active dogs of all sizes
• Knowledge of basic animal behavior
• Must be 18 years of age or older
• Ability to effectively communicate using phones, headset, computers, and mobile devices
• The ability to follow directions with and without supervision and ask questions when a task is unclear
• The ability to lift objects or pets of at least 30lbs
• The ability to work with computers and other office equipment; the ability to spell, alphabetize, and perform basic mathematics; and the ability to provide exceptional customer service
• A passion for animals

Core Competencies

• Strong interpersonal skills
• Consumer-centric mindset with proven ability to bring, build, and retain a strong client base
• Strong interest in the use of technology to advance the practice of veterinary medicine and the pet/pet parent experience
• Highly collaborative and able to deal with ambiguity as well as learning on the fly
• Fear Free and HABRI certification or desire to become certified

Our Differentiation 

Our entire team is committed to creating a new employee experience, one that allows our teams to do both. With our extensive veterinary and operational background, we have put a great deal of thought and resources into every aspect of the employee experience: physical space, compensation, benefits, technology, equipment, caseload, and staffing.  We believe the employee experience is an essential part of petcare reimagined. 

Heart + Paw is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strongly encourage people from underrepresented groups to apply. 

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