Provider Operations Coordinator

Join Our Team as a People Operations Coordinator!

About the Role

As a Provider Operations Coordinator at Liberty Dental Plan, you will play a crucial role in supporting our Provider Network team by managing various administrative tasks and ensuring the accuracy of provider contracts and documentation. Your responsibilities will include:

Contract Review and Documentation:

• Reviewing provider contracts, fee schedules and credentialing applications to ensure accuracy and completeness before processing.
• Verifying updates and terminations from Network Managers and ensuring all necessary documentation is in place.

Process Improvement and Coordination:

• Collaborating with Network Managers and leadership to update and monitor tracking tools for various projects.
• Communicating contract issues to management and proposing process improvements for greater efficiency.

Research and Cross-Functional Support:

• Researching systems and collaborating with other departments to resolve provider network questions.
• Supporting various departmental projects and completing additional tasks as assigned by management.

Project Assistance:

• Providing administrative and operational support for special projects initiated by the Provider Network leadership team.

If you're highly organized, detail-oriented, and passionate about supporting healthcare provider operations, we encourage you to apply and help us make a difference in dental care access.

Qualifications

To thrive in this role, you should have:

• A high school diploma or GED (Bachelor’s Degree in a related field is preferred).
• At least 1 year of experience in network management within a Dental PPO or DHMO environment, dental office management, managed healthcare, sales, or customer service.
• Proficiency in Microsoft Office Suite (Word, Excel, and Outlook).
• Strong organizational skills with the ability to prioritize tasks effectively.
• Excellent verbal and written communication skills in English (bilingual skills are a plus).
• A keen eye for detail and a commitment to accuracy.
• The ability to work independently while meeting objectives and deadlines.
• Strong customer service skills and the ability to manage provider inquiries effectively.
• A proactive approach to identifying problems, conducting research, and following through to resolution.

Preferred Qualifications

• Previous experience in processing provider contracts within a Dental PPO or DHMO environment.
• Knowledge of dental terminology and familiarity with provider network operations.
• Experience with process improvement or administrative support in a healthcare setting.

Location

Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.

What Liberty Offers

Happy, healthy employees enhance our ability to assist our members and contribute more actively to their communities. That’s why Liberty offers competitive and attractive benefit packages for our employees. We strive to care for employees in ways that promote wellness and productivity.

Our first-class benefits package supports employees and their dependents with:

• Competitive pay structure and savings options to help you reach your financial goals.

• Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.

• Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.

• 100% employer-paid dental coverage for employees and eligible dependents.

• Vision insurance with low-cost premiums for employee-only coverage and dependents.

• Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.

• Flexible Spending Accounts for healthcare and dependent care expenses.

• Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.

• Long-term disability coverage.

• Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.

• Employee Assistance Program (EAP) to support mental health and well-being.

• Generous vacation and sick leave policies, with the ability to roll over unused time.

• 10 paid company holidays.

• Tuition reimbursement for eligible educational expenses.

• Remote or hybrid work options available for various positions.

Compensation

In the spirit of pay transparency, the base salary range for this position is $22.00 - $25.00/hr., not including fringe benefits or potential bonuses. At Liberty, your final base salary will be determined by factors such as geographic location, skills, education, and experience. We are committed to pay equity and also consider the internal equity of our current team members when making final compensation decisions.

Please note that the range listed represents the full base salary range for this role. Typically, offers are not made at the top of the range to allow for future salary growth.

Liberty Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. Liberty will leverage diverse perspectives in building high performance teams and organizational culture.

Liberty Dental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve.

We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements.

Sponsorship and Relocation Specifications

Liberty Dental Plan is an Equal Opportunity Employer / VETS / Disabled.

No relocation assistance or sponsorship available at this time.