Family Support Coordinator

The Family Support Coordinator I (FSC) provides hospital on-site response to advocate for donation and support families through the organ and tissue donation process. 

On-Site Donation Advocacy and Donor Family Support

• Rapid on-site support for donor families at hospitals throughout LCNW’s service area as needed via personal automobile, or commercial or chartered aircraft.
• High-quality trauma and bereavement support to potential donor families.
• Works in strong collaboration with hospital staff, LCNW Resource Triage Coordinator (RTC), Administrator-on-Call (AOC), and clinical staff to evaluate and determine the best time to discuss the opportunity for donation with potential donor families.
• Responsible for educating potential donor next-of-kin (NOK) about donation options, the status of donor designation, or requesting authorization for donation from legal NOK.
• Obtains authorization or completes disclosure for first-person authorization.
• Conducts a Uniform Donor Risk Assessment Interview (UDRAI) with the appropriate surrogate of the potential organ donor, working closely with the donor family and LCNW clinical staff to complete accurate answers to UDRAI.
• Ensures effective communication and strong collaboration with donor families, hospital personnel, physicians, related donation agencies, and other LCNW staff.              

Documentation and Ongoing Family Support

• Completes, accurate, and timely documentation of donor-related activities in computerized confidential donor records, and paper forms according to established policies and procedures.
• Ensures strong collaboration with the organ, tissue, and hospital development departments to ensure the maximization of organ and tissue donation opportunities. 
• Works closely with hospital development to ensure a cohesive approach to hospital interactions.
• Assists the Family Support Manager in the planning and execution of various events and family support training.
• Refers donor families to LCNW’s Aftercare Program, following the donation case completion.

Department Support and Education

• Maintains an awareness of all active referrals and pending activity.
• Serves as family support resource for Organ Donation Services, Hospital Development Department, donor hospitals, and donation partners including providing education and training.
• Maintains current knowledge of the donation and transplantation industry.

KNOWLEDGE, SKILLS, ABILITIES

• Crisis intervention skills and demonstrated ability to discern between grief and loss issues and other life issues that merit referral to other resources are necessary.
• In this capacity, and with the influence this position carries across the organization, this individual must actively foster an organizational culture based on collaboration, support, and constructive communication, i.e., organization skills, ability to work effectively under deadline constraints, effective written and verbal communication skills, judgment and problem-solving skills, education and training skills.
• Excellent knowledge of writing and editing standards, including grammar, punctuation, spelling, and vocabulary.
• This individual must demonstrate operating knowledge of computers with a demonstrable, intermediate-level skill (at a minimum) with email, Word, Excel, and other comparable software programs.
• This position may require the ability to operate specialized equipment, such as audio-visual equipment.

BEHAVIORAL REQUIREMENTS

The employee in this position must uphold the core values of LifeCenter; these include:

• Integrity: We are trustworthy, reliable, respectful, and accountable.
• Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
• Courage: We take personal responsibility and face challenges head-on.
• Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life.

Physical Activities/Requirements

• This position requires 24-hour on-call responsibilities and travel is essential to this position; the employee must be prepared to travel by automobile and aircraft within and outside the LifeCenter service area.
• The individual must have the ability to communicate clearly in English to accurately convey information and be able to hear at normal speaking levels both in person and over the phone.
• This position is required to follow hospital immunization, health screening, and background check requirements. Immunizations and tests will be provided by LifeCenter as required.
• The employee is required to move or lift up to 25 pounds with or without assistance.

Time and Travel Requirements

• Work a 24-hour on-call schedule
• Travel by personal automobile, commercial or chartered aircraft throughout LifeCenter’s donation service area which includes Alaska, Montana, Northern Idaho, and Washington
• Due to the nature of the schedule, this position may be away from home for days at a time during on-call days
• Provide rapid on-site response

EDUCATION, EXPERIENCE & JOB REQUIREMENTS

• A Bachelor’s Degree from a four-year accredited college or university.
• A Master’s degree in Human Services, Chaplaincy, Counseling, Psychology or Social Work with a minimum of two years’ experience preferred
• Relevant work experience can be considered as a substitution for academic requirements.
• At least one-year of experience working with bereaved and/or traumatized individuals.
• Requires a valid driver’s license and access to an insured automobile or the ability to arrive and depart from work- and work-related functions at expected times.
• Proof of COVID-19 vaccination or applicable medical or religious exemption will be required as a condition of employment upon offer. 

LifeCenter Northwest offers medical, dental, vision, basic life insurance, accidental death & dismemberment insurance, long-term disability insurance, and travel accident insurance. Employees have the option of enrolling in the following supplemental or voluntary plans: life insurance, short-term disability, accident insurance, hospital indemnity, critical illness coverage and pet insurance. Employees enrolled in our 403(b) program will receive an employer match of up to 7% after one year, employees are auto enrolled at 3% and may change their enrollment at any time. LifeCenter encourages all employees to find balance and well-being and provides all employees access to an Employee Assistance Program (EAP) and provides a quarterly Wellness Reimbursement. Employees enjoy paid holidays throughout the calendar year and earn 119 hours of PTO annually (to start) as well as Health Time Off hours that is earned 1 hour per 30 worked, paid living donor leave, two weeks paid jury duty leave after 6 months of service, and three weeks of paid parental leave after one year of service is complete. A comprehensive review of benefits can be found at https://lcnw.org/about/employment-opportunities/.

The pay range for this role is provided above. Where a candidate’s compensation falls within this range is based on several bona fide factors such as experience, tenure, and other specialized knowledge. LifeCenter Northwest is committed to providing its employees equitable and competitive compensation.

This position is eligible for additional compensation to the base pay rate, in the form of Extra Call Pay, Extra Call Worked, and Holiday Stipend Pay. 

LifeCenter Northwest is proud to be an Equal Opportunity Employer.