The Hospital Development Coordinator serves as the liaison between LifeCenter Northwest and hospital partners. The Coordinator provides education and data to identify and develop strategies that focus on process improvement initiatives to hospital staff to maximize organ donation outcomes.
We’re a diverse team working together to save and heal lives. If you want a challenge and share our values, we’d love for you to join us.
Our Mission: Working together to save lives through organ and tissue donation
This position offers fully paid training and professional development opportunities.
What you will do
- Program Management: Oversee and support partner hospital donation programs and key donation outcomes
- Relationship management: Develop and maintain relationships with assigned hospital partners ranging from clinical staff to executive leadership
- Process Improvement: Identify opportunities. Develop, implement, and monitor customized solutions to maximize donation outcomes
- Public Speaking – Provide presentations, facilitate key meetings, organize, plan and create presentations, ability to adjust and speak to varying audiences
- Data Analysis – Review key hospital metrics and utilize data to inform strategy and engagement to increase critical donation outcomes
- Onsite and Remote support in donor hospitals of during referral and case activity, providing logistics and relational support to LCNW and hospital staff
- Marketing and Communication – Provide regular communication and information to hospital partners related to improving donation process and supporting the mission of improving organ donation outcomes.
- Quality – Work with hospital to maintain key requirements for organ donation that fall within state law, federal regulatory requirements and general best practices, including policy work, process evaluation and improvement, and follow up on quality metrics
- Project Work – Will be asked to lead and participate in project work and project management both internally at LCNW as well as within partner hospital initiatives.
What you need
- Bachelor’s degree
- 1+ year account management/relationship building experience
- Experience working autonomously
- Lives in or close to Spokane, WA
- Proof of COVID-19 vaccination or applicable medical or religious exemption will be required as a condition of employment upon offer.
Who we want:
- Someone who shares our values: Integrity, Collaboration, Service, and Courage
- Master’s degree preferred
- Demonstrated successful project or program management experience
- Experience working in a regulated industry
- Experience with LEAN and/or other process improvement strategies
- Presentation Experience: Presenting to audiences with varying backgrounds, from frontline staff to leadership
- Experience working in hospital setting, healthcare or adjacent industry
- Understanding and competency in basic medical terminology and hospital hierarchy
- High emotional intelligence and ability to read a situation and find opportunities and solutions to improve outcomes and develop key strategic relationships
- Ability to navigate hard conversations and conflict
- Motivational Interviewing experience a plus
- Experience working in a hospital or health care setting preferred
Experience that translates well into this role: The Organ Procurement Industry is unique, but generally we find that people with experience in the following industries can be successful in this position:
Client Relations Manager Process Improvement Coordinator, Project Management Coordinator, Program Management, Health Education, Public Health, Pharmaceutical or Medical Device Sales, Business Development Manager, Customer Success Manager Fundraising/Development Officer, Account Manager, Physician Liaison, Marketing Coordinator
