Customer Service Representative

Interviews customers to compile and maintain records of business transactions and office activities. Processes orders for delivery or service received by mail, telephone, or personally from customers or company employees. Keeps accounting records and compiles information requested by customers and others pertaining to customer accounts. Typical schedule is Monday through Friday 8:00 am to 4:30 pm. The ideal candidate will help achieve the cooperative’s mission and goals while providing outstanding customer service.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Speak with customers by phone or in person to set up new service or make changes to existing service.
• Process propane orders and/or schedule service work on customer account.
• Place outbound calls to current customers.
• Research and respond timely to customer questions regarding their account and service work.
• Verify and finalize driver paperwork and payments received.
• Mail/retrieve customer requested documents.
• Scan documents to customer accounts.
• Call and/or mail correspondence to customers as needed to gather necessary information and update accounts.
• Follows company policies and procedures regarding the processing of patron credit and collection as directed by the Credit Department.

Assists with related special projects, as assigned.
 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Computer Skills: To perform this job successfully, an individual should have knowledge of Word and Excel spreadsheet software and Accounting software.
• Typing: Minimum of 35 wpm
• 10-key: Minimum of 8000 kph

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Distance vision and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

The actual pay offered will vary based on multiple factors which include, without limitation, experience, education, training, specialized skills and certifications.

Below is a summary of the benefits Federated Co-ops Inc. offers to employees and are subject to eligibility requirements for each benefit plan.

FT Benefits:
Federated Co-ops Inc. offers a competitive benefits package to those who qualify which includes medical insurance, HSA employer contribution, dental insurance, vision insurance, life insurance, matching 401(k), employee assistance program, disability insurance, employee discounts, referral program, clothing allowance/uniforms, paid holidays, floating holiday, PTO and direct deposit.

PT Benefits:
Matching 401K, employee discounts, referral program, PTO and direct deposit.