Title: Information Systems Specialist III
Bargaining Unit/Salary Level: The Information Systems Specialist III position is within the MSEA Support Services Unit, range 23.
Responsibilities: The Maine Community College System (MCCS) is looking for a full-time Information Systems Specialist III (ISS III) position located at Washington County Community College. Under limited supervision and using a high level of judgement, this advanced technical services position is responsible for the management and troubleshooting of all classroom audiovisual and computing equipment, staff and faculty enterprise applications, including research and proactive maintenance at the assigned college/s. The position will perform complex technical support and administrative functions across the complete range of technologies supported by MCCS IT Shared Services, requiring a vast knowledge of multiple user and server hardware, software, and Software as a Service (SaaS) environments. This position is also responsible for installing, configuring, and maintaining campus specific software and services based on their college assignment. The position is required to keep up to date on current computer technology in order to make informed recommendations regarding policy development and improvements and assist in the development of information technology plans for the college, working collaboratively with college employees and the Regional Helpdesk Manager.
Minimum Qualifications: The required minimum qualifications include a Bachelor’s degree in information technology or similar field and three years of relevant work experience. Relative experience may be considered in lieu of formal education on a year for year basis.
Preferred Knowledge, Skills, and Abilities:
- Extensive knowledge of operating systems, networking protocols, and enterprise-level applications.
- Familiarity with the specific IT needs and challenges of a higher education institution, including academic software, student information systems, and online learning platforms. Proficiency in diagnosing and resolving complex hardware, software, and network issues efficiently. Ability to analyze complex technical issues and develop effective solutions.
- Knowledge of cybersecurity best practices and compliance requirements.
- Strong verbal and written communication skills to effectively interact with faculty, staff, and students. Ability to provide exceptional support and service, focusing on user satisfaction and quick resolution of issues.
- Capability to work well within a team and collaborate with other IT professionals on large-scale projects across multiple remote sites. Flexibility to adapt to the rapidly changing IT landscape and new technologies.
- Skill in creating and maintaining detailed technical documentation, including user manuals and system operation guides.
- Strong problem-solving skills with the ability to prioritize tasks and handle multiple issues concurrently. High level of accuracy and attention to detail in managing IT systems and documentation. Ability to stay productive and engaged under minimal supervision, leaning forward when confronted with customer requirements.
Why work for the Maine Community College System? Benefits may include:
- Health, Dental and Vision Insurance
- Life Insurance
- Retirement Savings
- Flexible Spending Accounts
- Living Resources (Employee Assistance Program)
- Paid Holidays
- Statewide Locations
- Tuition Waivers
- Training
- 529 Education Plan MCCS Matching Grant
Please upload your cover letter, current resume/CV, including names and contact information for three professional references, and official transcripts when you complete the online application. Search will remain open until the position is filled.
MCCS is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive and non-discriminatory environment for all employees. We provide reasonable accommodation to qualified individuals with disabilities upon request. For more information, please contact the MCCS Affirmative Action Office (207 629-4000. TTY Dial Maine Relay 711.
