Title: Help Desk Analyst II
Bargaining Unit/Salary Level: The Help Desk Analyst II is a range 16 within the MSEA Support Services Unit.
Responsibilities: The Maine Community College System (MCCS) is looking for a full-time Help Desk Analyst II position to be located at Central Maine Community College in Auburn, Maine. This position will be responsible for the day-to-day support of technology users at one of Maine’s Community Colleges. The position will answer phone calls, emails, chat messages and in person questions to enable community stakeholders to be successful users of technology in support of the mission of the Maine Community College System and its constituent colleges. Duties may include providing support and education, resetting passwords, installing software, configuring devices, troubleshooting problems and other duties as assigned by the Help Desk Manager.
Minimum Qualifications: The required minimum qualifications include up to and including two years of Information Technology and or help desk operations or a related field plus an Associate's degree in Information Technology, Computer Systems or a related field. Relative experience may be considered in lieu of formal education on a year for year basis.
Required Knowledge, Skills, and Abilities include but not limited to the following:
- Ability to coordinate and or perform installations, maintenance, troubleshooting, and repair of desktop and laptop computers at CMCC, requiring analysis and resolution.
- Ability to keep up to date on current computer technology in order to make informed recommendations regarding policy improvements and future needs in the computer labs, in working with faculty, and shared services staff.
- Ability to plan and assist students and faculty in the labs by demonstrating proper use of the equipment and use of hardware and software.
- Skilled in providing support in the research, development, and maintenance of desktop documentation (how labs are configured).
- Ability to communicate effectively orally and in writing.
Why work for the Maine Community College System? Benefits may include:
- Health, Dental and Vision Insurance
- Life Insurance
- Retirement Savings
- Flexible Spending Accounts
- Living Resources (Employee Assistance Program)
- Paid Holidays
- Statewide Locations
- Tuition Waivers
- Training
- 529 Education Plan MCCS Matching Grant
Please upload your cover letter, current resume/CV, including names and contact information for three professional references, and official transcripts when you complete the online application. Search will remain open until the position is filled.
MCCS is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive and non-discriminatory environment for all employees. We provide reasonable accommodation to qualified individuals with disabilities upon request. For more information, please contact the MCCS Affirmative Action Office (207 629-4000. TTY Dial Maine Relay 711.
