Position Summary
The Manager, Venue Experience at MoPOP plays a vital role in driving revenue through advocating Venue Experiences. This position focuses on outbound client management, maintaining our CRM system, and contributing to effective marketing strategies. The Manager, Venue Experiences serves as an outward facing ambassador, representing the museum and Venue Experiences to attract and secure new Venue Experience clients. The ideal candidate will be passionate about events, client relationships, and making a positive impact to the growth of Venue Experiences at MoPOP.
Essential Job Duties (other duties as assigned)
Client Services + Relationship Management:
- Identify prospects interested in hosting experiences at our non-profit venue.
- Proactively reach out to potential clients through phone calls, emails, and networking events.
- Assist with cultivating and generating events prospects, including site visits and sales calls.
- Nurture existing client relationships, ensuring their satisfaction and repeat business.
- Provide personalized service and address any concerns promptly.
- Update and manage client profiles, track communication history, and maintain accurate event details.
- Collaborate with the Venue Experiences, Catering and Operations teams to ensure successful client management and execution.
- Develop and prepare proposals and information on events for potential clients.
- Build client relationships and generate sales by participating in outside vendor and industry activities.
- Assist with client follow-up after event, thank-you acknowledgments, and event survey.
Business + Marketing Support:
- Serve as an outbound ambassador, representing the museum and Venue Experiences at tradeshows, networking and industry events that Sr. Manager cannot attend.
- Assist in identifying marketing materials and collateral in both promoting the museum and Venue Experiences, including Eblasts, Holiday cards, Thank you correspondence and surveys.
- Promote our offerings and build brand awareness.
- Collaborate with the marketing team on targeted campaigns.
- Identify opportunities to maximize revenue from each event.
- Suggest add-ons, upgrades, or customized experiences based on client preferences.
- Solicit quotes from third-party vendors as necessary. Manage third-party vendor relations in a positive way.
- Assist with the development of a business/marketing plan to potential clients.
Administrative Event Support:
- Support Database efficiently and accurately.
- Communicate effectively with Catering partner and Finance department to ensure MoPOP & client’s requirements are met.
- Ensure an efficient, cost-effective operation by working with, and directing the internal teams assigned an event; this may include security, housekeeping, visitor services, etc. and vary from event to event.
- Ensure that all event files have a fully executed contract, paid deposit and proof of insurance prior to event date.
MoPOP Community:
- Support our internal culture which inspires and empowers our staff to live our mission to its highest standards.
- Contribute to a consistent customer service standard across all departments.
- Work to ensure customer service is ingrained at the core of the team and is reflected outward to our guests and other staff.
- Commitment to participating in anti-racism work, learning about the ways institutional racism impacts the workplace, and supporting teammates in operationalizing DEIA strategies in the department.
Preferred/Desired Qualifications
- At least 3 (three) plus years’ experience in event planning, sales, coordination and/or production, preferably in the arts, entertainment, or hospitality fields.
- Experience in outbound client outreach, relationship management, and achieving sales targets, with a track record of cultivating and maintaining high-value client relationships.
- Proven skills in creating compelling proposals and information packages for potential clients, tailored to meet their specific needs and preferences.
- Ability to work independently on projects and proactively seeks clarification when needed.
- Ability to manage and execute multiple projects with varying timelines.
- Outstanding verbal and written communication abilities, with a talent for effectively representing the organization at events, tradeshows, and networking functions.
- Detail-oriented, with strong organizational skills to manage a continuous workflow in a high volume, multi-tasking environment.
- Willing and able to transport themselves to client meetings and sales calls off-site as needed.
- Willing and able to work a flexible schedule including evenings, weekends, and holidays as determined by business volume.
- Demonstrated ability to work effectively in a collaborative team environment with a dynamic range of people.
- Education or equivalent experience in Business Administration, Communication, Hospitality, or related field
- Proficient in Microsoft products (Word, Excel, PPT, Visio, etc.).
- Experience with EventPro or other CRM-style platforms as well as mapping systems (CAD, CAD Planners, etc).
Benefits
This regular full-time position includes Medical/Vision insurance, Dental insurance, Life/AD&D/LTD insurance, 3.08 hours of accrued Vacation per bi-weekly pay period, Seattle Sick/Safe, 2-7 Floating Holidays dependent on hire date, 8 Company Holidays paid throughout the year, EAP, 401k plan with vested match schedule once eligible, and subsidized transportation benefits for Orca Pass or parking.
Why MoPOP?
We’re really glad you’re thinking about joining the team at MoPOP! We believe pop culture is a universal language capable of building connections across a range of people, no matter our differences in race, religion, gender, age, sexual orientation, ability, education, socio-economic status, ethnicity, country of origin, or any other characteristic that makes us who we are. For more than twenty years, we have been showcasing how music, film, fashion, video games, sports, and more spark those connections and create a lasting cultural impact.
MoPOP provides both a physical space and an emotional and intellectual opportunity for people from any background to explore, find and build community, and recognize their own creative potential. This applies not only to our guests, but also to our staff — be it in designing an educational program to engage the next generation of creators, trying to reach a new audience with a marketing initiative, preserving an artifact in our collection, or providing excellent customer service to a visitor. If this sounds like something you’d be into, we’d love to hear from you!
MoPOP’s Mission and Commitment to Diversity, Equity, Inclusion, and Accessibility
Our mission is to activate the world-shaping power of pop culture through participative experiences, discovery, and play. We believe pop culture connects us, and that it is powerful, complex, alive and who we are. MoPOP is actively committed to ongoing learning in the areas of diversity, equity, inclusion, and accessibility (DEIA). In partnership with our community, we hope to also develop safe spaces for their application. This includes taking steps to continue increasing our awareness of institutional “-isms,” as well as uncovering and undoing the ways they show up in museum culture. We recognize this is a process that requires intentionality, energy, and resources, and we are developing a DEIA framework that can cultivate a work environment and museum experience that is truly welcoming for all.
We are committed to creating an inclusive and equitable workplace, and we are proud to be an equal opportunity employer. We believe that having staff, interns, and volunteers with diverse backgrounds enables us to better meet our mission and encourage BIPOC, women, and LGBTQIA+ individuals to apply. We acknowledge that our work to build safe spaces and better systems for traditionally marginalized groups is ongoing and will require constant vigilance and expect all MoPOP employees to be part of our DEIA journey.
Please email jobs@mopop.org if you need reasonable accommodations during the application or hiring process.
