Retail Sales Manager II

Work schedule:  Monday-Friday 8:30am-5:30pm. At least 2 Saturdays per month 8:30am-1:30pm. When working Saturday, can opt for full day off or 1/2 day off during the Monday-Friday workweek.

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?Jump-start your career with AAA Northeast! Take your leadership, sales, customer service, and operational skills to the next level by joining our branch team! Our Branch Manager II is a fantastic steppingstone role for candidates who want to grow and learn in a team environment! Our team enjoys fantastic benefits: best-in-class health plans, company matching 401(k), free AAA membership, vacation, holiday and sick pay, competitive salary, incentives and MORE! Make a difference in our members’ lives while enjoying a daytime schedule! Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you!

What you will do:

• Sales Management: • Manages the employment life-cycle process for branch operations staff, including hiring, training, coaching, pay management, counseling, and motivating a positive and successful team through performance management. • Develops, implements, and monitors a sales plan to meet and exceed goals through formal and informal coaching. Ensures that staff is thoroughly knowledgeable of club products. Maintains awareness of branch standing to goals and discusses with staff daily. Coaches and develops staff to drive set results/behaviors. • Stays abreast of all business lines sales goals and promotions. Helps to foster a partnership across business line goals and initiatives, provides support and direction as needed. Acts as a liaison with other business lines and their staff. • Promotes life-long learning & development and pathways to growth for staff and self within the department and the club overall.
• Member Service: • Ensures overall member experience is met by handling member issues, managing wait times, checking office merchandise, monitoring interactions between staff and members and includes servicing members directly, includes all business lines in branch both in person and over the phone. • Delivers accurate and timely information to members regarding club products/services. Maintains department standards including servicing members in-person and over-the-phone and supporting club partnerships (such as Registry Services, TSA, etc.).
• Daily Operations: • Ensures company policies and procedures for the day-to-day management of the branch facility, including cash handling and security of the office. • Works to ensure adequate staffing levels in the branch. As needed, processes in-branch and over-the-phone transactions, including registry services, to best ensure member transactions are completed properly. Assists in monitoring, returning, and taking phone calls. Transactions may include the handling of confidential documents and information, inputting information into databases and systems. Must be able to review applications and forms for completeness. • Oversees the maintenance and physical appearance of branch office, ensuring compliance with club standards including but not limited to PCI Compliance and Audit standards. Identifies needs for improvements and/or repairs and coordinates activity with Facilities. Works with other departments, ie HR, Safety and IT as needed. • Represents club in local community, participating in civic events. Builds relationships with town council, Chamber of Commerce, police/fire departments, local businesses, and educational groups to enhance AAA presence. Organizes community outreach events and represents the branch at club sponsored events. • Participates in special projects/events.
• This job description may not be inclusive of all the assigned duties, responsibilities, or aspects of the job described. May travel to nearby locations to assist with branch coverage.

Education
Bachelor's Degree or 6-8 years of additional relevant experience Required

Experience

Customer Service experience, preferably in a Retail/Banking environment Required and Supervisory / Management experience Required

Licenses and Certifications

Satisfactorily pass state specific and federal background check during pre and post hiring in accordance with state and federal requirements Required Must meet individual state requirements to perform registry & TSA services; including clearing federal/state specific background checks/processes. Required

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.