Purpose:
The Shelter Program Case Manager formulates and coordinates case plans that promote self-sufficiency and housing permanency among men and women who are experiencing homelessness. The Case Manager provides a vital link between clients in need of services and the resources and service providers that can address their needs. The position manages a caseload involving participants of the emergency shelter and assists visitors at the drop-in resource center.
Status:
Full-time / Non-Exempt, 40 hours/week
Generally Tuesday – Friday 9:30AM to 8PM, subject to periodic variation and changes
Occasional Saturdays or Sundays may be required.
Compensation: $18 - $21 per hour
Supervision Received and Exercised:
Receives general supervision from the Program Manager
Essential Functions:
Duties include, but are not limited to, the following:
- Provides program information to the general public and screens applicants for appropriateness.
- Conducts intakes, completes needs assessments, and acts upon critical needs appropriately and immediately.
- Develops comprehensive housing plans incorporating short- and long-term goals and timeline and measures for each goal.
- Monitors progress toward goals in regularly scheduled weekly sessions.
- Evaluates and adjusts case plans as needed.
- Empowers clients to become involved in their own planning and goal setting.
- Refers clients to appropriate resources, including employment opportunities and public benefits programs, and performs advocacy and enrollment assistance to aid clients with meeting goals.
- Maintains accurate and timely client files, case notes, and HMIS records.
- Reports critical incidents immediately to the Program Manager or Director
- Collects data necessary to meet funding requirements and statistical reports.
- Maintains daily bed log and monitors capacity to ensure people in need are able to access shelter when openings exist.
- Interfaces with shelter host providers and meal providers
- Coordinates case management functions with partner agencies
- Reports any safety concerns or shelter hazards to the Program Manager for immediate attention to ensure the safety of clients.
- Sets and maintains appropriate boundaries with clients; observes client confidentiality and PII/HIPAA protocols in client interaction and in the handling of documents.
- Adheres to agency and fund source policies and procedures.
- Assists walk-in customers seeking assistance at the Drop-In Center
- Demonstrates professionalism, compassion, and sensitivity in all interactions with clients.
- Performs other duties as assigned.
