Onsite Portfolio Community Association Manager (Celebration)

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. 

Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Property Summary:

The Celebration Community was formed with the concept of building a better place and a better way to live. There’s a reason Celebration is not a town, but a community in every positive sense of the word.
Cornerstones

In order to draft a blueprint for fulfilling such a vision and oversee its creation, the Walt Disney Company founded The Celebration Company. Utilizing the combined experience of a specialized group of world-renowned city and social planners, as well as the best architects of our time, The Celebration Company conceived five principles that would guide every aspect of the community’s creation. Those five guiding principles known as the Celebration Cornerstones, consist of…

• SENSE OF COMMUNITY
• SENSE OF PLACE
• FOCUS ON TECHNOLOGY
• FOCUS ON EDUCATION
• FOCUS ON HEALTH

Onsite Portfolio CAM at Celebration

The Onsite Portfolio Community Association Manager (OPCAM) is the key ambassador in partnership with the General Manager and Executive Director of GrandManors/RealManage for Celebration.  He/she will provide management, direction, and leadership to ensure the successful daily operations of a portfolio of community associations, Service Areas, within the master association and delivers professional services along with exceptional customer experience in accordance with the Service Level Agreement and in alignment with the company’s guiding principles.

Key responsibilities include, but are not limited to, working closely with the Board of Directors, Service Area Committees, the onsite team, and vendors to manage and operate the community, facilitate solutions to problems, and increase the home values of each community.

Responsibilities:

• The Onsite Portfolio CAM serves as a professional advisor to their Board of Directors and the Committees of fourteen communities
• Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, policies, and procedures
• Provides weekly updates of open items and ongoing reporting to the Board and Committees regarding collections, ARC requests, compliance, service request, and work order activity
• Run Committee and Annual Meetings and create monthly management reports, which depict the actual condition of the community, progress of specific key initiatives, and makes clear and concise recommendations
• The OPCAM assists the Committees and Board with the selection of contractors and insurance carriers to maintain and protect the community
• Provide vendor management oversight, including set-up bid process, through contract and oversight
• Monthly landscaping walks and grading for all fourteen communities
• Ensure all fourteen communities follow their respective Reserve Studies as necessary
• Maintain the fourteen communities to the Celebration standard and as outlined in each of their respective governing documents
• Promptly respond to resident inquiries, including conducting on-location/on-site meetings regarding issues
• Oversee and approve payment of vendors providing service to community association.
• Develop and submit a complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the association
• Works with the Onsite Finance Manager to ensure the accuracy and ongoing maintenance of finances, variance reports, and invoice processing. Possesses knowledge of cash balances and availability of funds for projects, monitors aging reports to ensure timely legal action regarding collections, and any other legal action before the association
• Build and foster positive relationships with residents to ensure a high level of service, timely and complete resolution of resident concerns, good communications, and continuous improvement in services for the community
• Attend monthly Manager’s and training meetings as required
• Conduct business at-all -times with the highest standards of personal, professional and ethical conduct
• Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems
• Provide guidance and direction for Service Area Manager/Coordinator who will assist in day-to-day operations, especially in regards to communities without committees.
• Additional responsibilities as assigned by General Manager and Executive Director

To be the very best at this position, we look for the following qualities.

• Excellent interpersonal skills. You will have to manage a wide range of personalities with a wide range of opinions, both over the phone and in person. You should be a friendly, outgoing person who can represent the company well in all situations.
• Excellent writing skills. Our customers require thoughtful, concise, timely responses to their concerns. Much of this communication occurs over e-mail.
• Excellent technology skills. Most of your day will be spent managing data utilizing our proprietary software. You should be comfortable using and learning technology software  which allows you to access Owner / Residential portals, Management / Board portals, Closing portals, Attorney Portals, and Vendor portals all from one landing page.  
• Flexibility and humility. We approach our business with the mentality the we are here to serve. That means that you need to be willing and able to do what is necessary to please your clients, whatever that may be. You should be comfortable and willing to pitch in and do whatever needs to be done.
• Excellent organizational skills. You will be working with hundreds of owners divided among a portfolio of properties. We have established excellent, efficient systems to facilitate this work, but you need to have strong organizational skills and be attentive to detail to use the systems effectively.
• The ability to work independently. Because this is a large community, you need to be comfortable working alone or independently at times. We will provide training and set goals, provide the technology and systems for you to achieve those goals. You will be empowered to make decisions and will be held accountable for your decisions.
• Excellent understanding of Operations aspects of community association management. A large part of this role is assessing exterior maintenance needs of townhome buildings and addressing exterior repairs as appropriate. Knowledge of exterior maintenance protocols and ability to hold requisite vendors accountable is a key aspect of this position.

Qualifications:

• Associate or higher degree highly preferred.
• Minimum of one (1) year managing Homeowner Associations (HOAs) required.
• Onsite and Portfolio CAM experience preferred
• Florida CAM License required
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Pay and Benefits:

$75,000 to $85,000, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 11 paid Holidays