Onsite Community Director (SDCA2025)

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Company Overview:

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Facility Management

• Hire and manage facility staff; maintain staff schedules
• Manage ongoing staff training
• Manage maintenance of the facility by working with vendors, reporting problems, and monitoring work orders
• Review, process, and manage all requests to reserve the recreation room/patio
• Obtain bids for improvements or repairs to the facilities when necessary, or as requested.
• Respond to alarm calls or emergencies involving the onsite property
• Maintain debit card accounts for ordering supplies
• Weekly inspection of all facilities and parks
• Maintain key FOB entry system and distribution of keys as necessary
• Maintain RV lot log, applications, and waiting list, if applicable
• Work closely with the Community Manager to ensure that all needs of the facilities are being addressed or brought to the Board’s attention

Communication

• Write monthly newsletter
• Write and upload articles and update content for the community website/app
• Maintain community calendars
• Provide regular email updates and written communication with residents
• Provide a weekly update to the Board of Directors

Homeowner Interaction

• Provide support for community clubs & organizations
• Respond to homeowner requests/questions
• Interact with management office on any service requests or inquiries received from the homeowners

General Management/Association Support

• Attend HOA meetings and provide oral or written reports to the Board of Directors
• Manage registered users on the community website/app
• Manage homeowner content (message boards) on the community website/app
• Upload documents, files, articles, and photos to the community website/app
• Oversee the architectural process

Event Planning

• Plan special community-wide events throughout the year
• Plan regular community activities, such as swim lessons, cooking classes, fitness programs, movie nights, educational seminars, story hours, etc.
• Provide sound feedback to the Board on what events work and those that don’t
• Provide creative suggestions to the Board for new events

In addition, the onsite director should….

• Have a flexible schedule to work evenings and weekends when necessary
• Be able to lift and carry boxes with event supplies
• Have strong communication skills (oral and written)
• Have good computer skills
• Work with little supervision
• Maintain good problem-solving skil

Qualifications:

• Minimum of two-years in HOA property management; CMCA or state-equivalent certifications desired
• Customer service focused; CAMs service their client on a daily basis
• Listening skills: CAMs need to listen to the problems of a client and provide a solution to meet the requests of the client
• Proactive: CAMs must proactively communicate with their client, team members, and superiors
• Management: CAMs must manage the budget, operations, schedules of a community association
• Winner: RealManage has a winning culture and is second to none

Pay and Benefits:

$26.00 to $29.00 hour, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 11 paid Holidays