Onsite Lead Concierge (CNC2025-8240)

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Property Summary: 

Fifth & Poplar is Uptown Charlotte’s premier condominium community. Residents hale from six continents, more than 25 countries, 30 states and share the desire to live safely and comfortably in the heart of Charlotte...one of the fastest-growing and attractive cities in the U.S. The stately mid-rise building occupies a full city block anchored by a grand, one-acre private courtyard scribed with crepe myrtle-lined walking paths leading to a beautiful central fountain. Community members are within easy walking distance of all that Uptown Charlotte has to offer. Numerous resident amenities make life at Fifth & Poplar convenient and enjoyable.

Fifth & Poplar residents enjoy a host of social activities organized by Fifth & Poplar’s social committee, led by a group of residents. Several events per month take place at participating restaurant and pub venues, augmented with informal events on the fireside terrace or in the media room. During the year, residents enjoy pool parties, holiday parties and cultural excursions, such as art gallery and museum trips. These functions allow residents to meet new friends and neighbors to stay in touch.

Responsibilities:

• Deliver exceptional customer service while ensuring the safety and security of unit owners, residents, and their guests.
• Greet residents, visitors, and vendors with professionalism and courtesy.
• Ensure concierge procedures are thoroughly documented, consistently trained, and properly implemented across the team.
• Monitor inventory levels of fobs/transponders and procure supplies as necessary.
• Coordinate monthly schedules in collaboration with the Assistant Manager.
• Assist residents with the receipt and delivery of packages and conduct a package audit.
• Coordinate unit access for service, repair, and maintenance vendors.
• Respond to special requests from residents and follow up to ensure satisfaction.
• Provide residents with information on vendors, local amenities, events, parking and community activities.
• Answer and manage incoming calls, emails, messages, and inquiries, ensuring prompt follow-up or resolution.
• Communicate and escalate requests to the appropriate team members when necessary.
• Oversee reservations for the loading dock, service elevators, and building amenities.
• Maintain detailed shift logs and generate incident reports when needed.
• Monitor surveillance cameras and conduct regular inspections of community common areas.
• Immediately contact authorities in the event of any safety or security breach.
• Perform additional duties as required in support of building operations and resident satisfaction.

• Plus other work related tasks as needed 

Qualifications:

• College education preferred; high school diploma required
• Drivers License and good driving record required
• Previous concierge experience required; luxury concierge experience preferred
• Experience with BuildingLink and KeyLink a plus
• Must possess sophisticated verbal & written communication skills
• Highly responsible & reliable
• Ability to work well under pressure in a demanding and at times fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on resident and guest needs, remaining calm and courteous

Pay & Benefits: $20.00 per hour

Benefits include:

• Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 11 paid Holidays