Unit Support Specialist

The general tasks include client check in/out, scheduling appointments, collection of co-pay/balances, and outreach calls, all with an emphasis on excellent customer service. This person must be able to communicate professionally, in both oral and written form, with clients, visitors, vendors, and other staff members.

Primary Responsibilities:

• Performs receptionist functions:
  • Greets and services all clients and visitors using professional, pleasant, and efficient conduct.
  • Checks in clients and verifies Client Demographic and Insurance information to a degree of 100% accuracy.
  • Collects client payments; enters into the computer software application, including the client ID number to a degree of 100% accuracy. Provides receipt to client. Drops money bag into the locked safe before leaving.
  • Is responsive and accurate in directing clients and visitors to appropriate areas.
  • Notifies clinicians immediately upon the arrival of their counseling appointments.
  • Answers incoming phone calls.
• Locks all client information before leaving to a degree of 100% accuracy.  
• Locks the front door. Secures the reception area before leaving for the night.
• Checks in groups and verifies Client Demographic and Insurance information to a degree of 100% accuracy.
• Operates the postage machine and stamps the daily mail by noon of each workday.  Dates and postage amounts will be correct to an accuracy of 100%.
• Assists other support staff in their absence.
• Assists support, records, and billing staff with overflow of other duties.
• Scans specified documents as assigned.
• Schedules ongoing client appointments.  Verifies client name and ID to a degree of 100% accuracy.  Prevents conflicting appointments. 
• Maintains clinician schedules.
• Maintains cancellation lists.  Attempts to fill cancelled appointments.
• Mails and/or faxes letters and documents as needed or requested.
• Processes intake paperwork, as needed, to a degree of accuracy and completeness of 100%:
• Directs the client to the Financial Resources Coordinator for financial assessment and assures that all forms are signed.
• Distributes paperwork to clients, as needed.
• Reviews forms for completeness. Obtains signatures and dates.
• Follows proper protocol to notify clinician.
• Maintains a current inventory of all necessary forms in the forms box and packet cabinet.
• Makes reminder calls, as needed, and documents all attempts.

Benefits:

• Licensure reimbursement
• Clinical supervision hours towards independent licensure
• Career advancement opportunities
• Professional development and paid CEUs
• Additional compensation for advanced licensure
• Health, dental, and vision insurance
• Long-term disability
• 401k retirement options with company match as of day one
• Generous paid leave options
• 11 paid holidays
• Flexible or work-from-home options
• Casual Friday-Sunday dress code

Work Location and Standard Work Hours:
Troy, OH

Full-time

Some evenings and weekends may be required

Shifts may vary.  

Supervisory Responsibilities:

• None.

Work Environment:

• This job operates in a professional office environment.

You’re passionate, purpose-driven, and you envision a community of healthy and productive individuals. You care about improving lives by providing clinically excellent and accessible behavioral health services.

Join us on our mission and come be a part of our positive company culture filled with diverse talent, clinical excellence, and dedication to supporting the needs of our communities.

• Education:  High school diploma or equivalent preferred.
• Experience:  At least one year working with multi-line phone system; at least one year in customer service-related field.
• Other:  Demonstrated data entry skills; name recognition skills; number recognition skills; Microsoft Office proficiency; excellent customer service skills.