Crisis Triage/Call Center Support Specialist

You’re passionate, purpose-driven, and you envision a community of healthy and productive individuals. You care about improving lives by providing clinically excellent and accessible behavioral health services.

Join us on our mission and come be a part of our positive company culture filled with diverse talent, clinical excellence, and dedication to supporting the needs of our communities.

Objective
TCN Behavioral Health Services, Inc., a Non-Profit Organization, is seeking a qualified applicant for the position of Crisis Triage/ Call Center Specialist.

Benefits:

TCN offers a comprehensive benefits package including: 401(k), Medical, Dental, Vision, Long-Term Disability, Life Insurance, Paid Time Off, Holidays, potential to earn quarterly bonuses, clinical supervision hours toward licensure, Agency-paid licensure, Agency paid CEU trainings, and a possible flexible schedule based on Agency need. Casual Friday-Sunday dress code.

Work Location and Standard Work Hours
Fairborn, OH

Full-time

Some evenings and weekends may be required
 

Primary Responsibilities

• Answers Crisis Hotline/ 988 calls
• Asks each crisis hotline caller required screening questions
• Understands when to dispatch MRT (mobile response team)
• Schedules crisis assessments or priority assessments
• Demonstrates ability to de-escalate callers
• Consults with supervisor about case interventions when needed

Other Responsibilities

• Assist clients with scheduling or program questions, medication refills, basic billing questions, over the phone payments, medical records.
• Performs some receptionist duties
• Verifies client demographic information
• Maintains communication with the caller until the issue is resolved or question is answered.
• Knowledgeable about agency policies and procedures
• May be responsible for covering an evening shift and flex overtime.
• Provides support to the clinical staff of the agency as needed. Types clinician correspondences, sends faxes, scans necessary documents to ECR and makes copies within one work day of receiving request to do so.

Supervisory Responsibilities

• None.

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, etc.

Required Education, Certifications, and/or Experience

• High school diploma or equivalent
• Experience:  In mental health /alcohol and drug field; at least one year in customer service position; at least one year working with multi-phone system.
• Certification:  First Aid, CPR, and Crisis training
• Other:  Ability to effectively communicate with clients and the public. Demonstrate data entry skills.