Account Manager

We are located on Canal Street in Milwaukee, WI and this position requires 4 days in the office every week. 

Essential Duties & Responsibilities:  

• Manage and serve as primary contact for an assigned group of customers
• Understand key customer’s business, products, interests and needs
• Develop and maintain long-term relationships
• Analyze and validate customer scorecards.  Identify gaps, facilitate root cause analysis, and drive corrective actions to resolve issues and improve results.  Present solutions and provide status updates to customer and to internal departments.
• Drive and monitor formal problem resolution process from containment to permanent corrective action.
• Liaise between the external customer and internal departments (Engineering, Production, Purchasing, Quality) to ensure customer needs are met.
• Resolve issues related to payment, terms, and deviation requests
• Identify, recommend, and coordinate SKU rationalization and obsolescence opportunities
• Contribute to the S&OP process for both existing customers/products and new program launches

• Bachelor’s degree in Business Administration, Marketing, or significant relevant experience
• Five or more years of experience in a business-to-business customer service or key account manager role, including knowledge in manufacturing processes and planning
• Excellent written and verbal communication skills in English are required. Must be able to effectively communicate with customers and colleagues, write clear and concise e-mails, and participate in meetings and presentations in English.
• Proven results in influencing and driving action
• Ability to breakdown complex situations into clearly understandable & actionable tasks
• High attention to detail with the ability to independently manage multiple projects in a timely manner
• Formal problem-solving training preferred
• Demonstrated proficiency in Microsoft Excel (able to create and interpret V lookups, Pivot Tables, etc.)
• Must be able to travel about 10% per year, may include international travel
• Must be able to work independently as well as be a team player
• Must be able to work in a fast-paced environment where priorities shift daily
• Prior experience or background in continuous improvement or have a continuous improvement mindset
• Must be able to champion changes and improvements to products and processes