Regional Account Manager (Southeast Region)

Transnetyx is seeking a fully remote Regional Account Manager for our Southeast territories.  You'll spearhead sales of automated genotyping and drive the growth and adoption of Colony software. As a pivotal member of our team, you'll be tasked with managing leads, qualifying accounts for lucrative up-and-cross selling opportunities, and ensuring seamless collaboration between various departments including Field Sales, Customer Success, Genetic Resolutions, and Colony software support. Your role extends beyond sales as you'll also provide exemplary customer service to academic research partners and laboratories, embodying the core values, mission, and vision of Transnetyx.

You will be serving customers in the following states FL, GA, AL, MS, LA, AR, TN, OK, TX.  You are located in the Eastern Time Zone in any one of the customer states. 

If you haven’t already, we invite you to visit our Careers website to learn more about our Mission and Vision, our Award-Winning Culture, and why our employees have ranked us a Top Workplace six years in a row. We are honored to be recognized as a Top Workplace in the U.S. two years in a row featured in USA Today.

www.transnetyx.com/careers

The Role

WHAT YOU WILL BE DOING DAY TO DAY 

As a Regional Account Manager your key functions and responsibilities encompass a diverse range of tasks vital to our success:

• Lead Onboarding and Engagement: You will be the first point of contact for inbound genotyping leads, proactively reaching out to new prospects through outbound sales calls and emails, ensuring a smooth transition into our customer base.

• Customer Relationship Management: From registration to their seventh paid order, you'll provide dedicated service to new genotyping customers, addressing their needs and ensuring satisfaction every step of the way.

• Sales Support: Assist customers with various administrative tasks, such as account setup, logistics, and follow-up, to streamline their experience and facilitate their success with our products.

• Software Adoption: Identify and qualify genotyping accounts for the adoption of our Colony management software, guiding them through the registration process and supporting them during the initial two months of full functionality.

• Sales Execution: Execute the five fundamentals of Colony software, ensuring its seamless integration into customer operations and maximizing its benefits.

• Prospect Engagement: Engage with prospect leads to understand their needs, gather essential information about decision-makers, cage numbers, current costs, and pain points, laying the groundwork for effective sales strategies.

• Data Management: Utilize Salesforce to meticulously capture customer profiling information and log all call activity, maintaining high standards of organization and efficiency with an expected call volume of 5-7 per day.

• Lead Conversion: Drive the conversion of leads generated from various sources, including vendor and national shows, customer meetings, marketing initiatives, and other lead channels, from initial interest to full adoption of our products.

• Collaboration and Support: Collaborate closely with the Regional Sales Manager to qualify diagnostic sales opportunities and ensure a coordinated approach to customer engagement.

• Technical Support: Triage technical inquiries and complaints during customer interactions, ensuring a seamless handoff to the appropriate Transnetyx support teams for resolution.

• Professional Development: Participate actively in various company-wide meetings, sales calls, and training sessions, staying abreast of industry trends and best practices to continually enhance your skills and performance.

• Event Participation: Attend vendor shows as required, potentially involving minimal travel, to represent Transnetyx and foster valuable connections within the industry.

• Flexibility: Perform any other duties as assigned, demonstrating adaptability and a willingness to contribute to the overall success of the team and organization.

Transnetyx is rated by its employees as a Top Workplace six years in a row in Memphis, Tennessee, where our headquarters is located along with National Recognition as a USA Top Workplace for three consecutive years (2022-2024). We give credit to our strong culture and a team made up of unique individuals who are focused on living our YX 10 Values and serving our company’s mission, serving the research community.

WHAT YOU WILL BRING

Education:

• Bachelor’s degree in Business, Marketing, or related field of study preferred.

Experience:

• Minimum of 5 years’ experience in sales.
• Prior experience in selling within the Life Science field and laboratory setting is highly preferred.
• Proficiency with Microsoft Office Suite is required.

Strong location preference in the Eastern Time Zone within one of the following states FL, GA, AL, MS, LA, AR, TN, OK, TX.  

Additional Skills/Competencies:

Call Planning:

• Sets clear objectives for each call and prepares questions to guide conversations.
• Develops materials and insights tailored to achieve call objectives.
• Anticipates and addresses potential barriers before each call.

Value Proposition Development:

• Understands customer needs, attitudes, and behaviors related to Transnetyx’s offerings.
• Documents and validates customer needs prior to presenting solutions.
• Effectively communicates how Transnetyx offerings meet customer needs.

Service, Support, & Processing:

• Responds promptly to customer concerns or requests, maintaining a high service level.

Relationship Management:

• Builds strong, personal, and professional relationships with customers.
• Proactively offers solutions to customer issues and follows up consistently.
• Utilizes relationships to identify business opportunities.

General Skills:

• Outgoing, flexible, adaptable, and energetic personality.
• Strong analytical skills with attention to detail.
• Ability to prioritize and multitask effectively using strong time management and organizational skills.
• Demonstrates a strong work ethic, personal drive, motivation, discipline, and initiative.
• Can work independently and collaboratively within a team.

Physical Demands:

• Comfortable working remotely.
• Willingness to travel lightly within the region, as required.

Join our dynamic team and play a pivotal role in driving sales growth and customer satisfaction in the East Territories. Apply now to embark on an exciting journey with Transnetyx!

Why You'll Love Us:

Our company’s mission is to provide the most efficient path to discovery for researchers across the globe. Transnetyx has the technology and processes to provide faster, easier, and more accurate results worldwide to biomedical researchers. By optimizing resources, Transnetyx has paved the way for research to advance and deeper understandings to emerge.  

Transnetyx has genotyped more than 30 million samples in 24 or 72 hours with 99.97% accuracy, and introduced a full suite of complementary services, including Genetic Monitoring, Microbiome Analysis, Transnetyx Tissue, and the Colony + AMI software.  Everything we do and where we focus our energy and talent adds to the amazing work already being done to serve the scientific community.

We are proud of our unique culture of high-performers who LOVE what we do and can be bold in holding ourselves and one another respectfully accountable for the kind of workplace where we can all thrive! 

We offer an extensive array of benefits designed to support your health, well-being, and professional growth. Here’s what you can expect:

• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• 401(k) and matching
• Health Savings Accounts (HSAs)
• Medical Flexible Spending Account
• Dependent Care Flexible Spending Account
• Tuition Reimbursement
• Health & Wellness Programs
• Vacation Leave
• Sick Leave
• Holiday Pay
• Paid Time Off
• Paid Parental Leave
• Long-Term Disability
• Short-Term Disability
• Reimbursements

About Transnetyx

Visit our Careers website to learn more about our benefits and perks, our commitment to Diversity, Equity, Inclusion and Belonging, and why our employees choose Transnetyx.

www.transnetyx.com/careers

DEI Statement:
We are committed to building and developing diverse teams so that we can better understand and serve the multifaceted cultures and identities of our customers.

At Transnetyx, our DEIB efforts focus on uplifting the experiences and perspectives of underrepresented groups and doing the work that draws out the best in all of us.

EOE Statement:
Transnetyx is an equal opportunity employer/affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. Applicants needing accommodations during any step of the interview process may contact Human Resources.

U.S. Candidates: *Reasonable Accommodations will be made in accordance with the American with Disabilities Act.

Founded in 2000, Transnetyx is dedicated to helping scientists accelerate research with fast, easy, and accurate real-time PCR genotyping. We are the trusted automated genotyping resource for thousands of researchers in universities, hospitals, and bioscience companies around the world.

We offer more than an amazing career but a safe workplace where every employee has a voice. We emphasize our positive culture by challenging employees to live by our core values - the YX Ten. We also offer an array of benefits including a comprehensive benefits package for full-time employees, along with notable offerings to our part-time employees, generous paid time off, wellness benefits and initiatives, health reimbursements, and medical coverage starting the day of your employment with no waiting period.  For a more comprehensive list, please visit our careers website at www.transnetyx.com/careers.

Transnetyx is an equal opportunity employer/affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. Applicants needing accommodations during any step of the interview process may contact Human Resources by phone at 901.507.0476 or by email at HR@transnetyx.com.

When you apply for employment with Transnetyx, we will process your application data, background, including your employment and education history, assessments, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights.

Transnetyx participates in the E-Verify program in locations as required by law.

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.